Security Account Manager

Account Manager

Vets Securing America
Location: Kansas City, MO
Pay: $45,000 per year
Job Type: Full-time
Work Location: In Person

About the Role

We are seeking an experienced Account Manager to oversee daily security operations at client sites throughout the Kansas City area. You will be the primary point of contact for clients, manage security staff scheduling, ensure service quality, and lead a professional, motivated team.

The ideal candidate will have strong leadership skills, experience managing personnel, and the ability to build and maintain positive client relationships while ensuring all operational requirements are met.

Responsibilities

• Independently manage assigned client accounts.
• Serve as the primary point of contact for clients and address service-related concerns.
• Recruit, hire, and train security officers.
• Create and manage schedules to ensure all posts are covered.
• Monitor performance and provide coaching or corrective action.
• Conduct site visits to ensure compliance with post orders.
• Counsel, motivate, and provide positive reinforcement or discipline when necessary.
• Track and control overtime costs.
• Maintain accurate records for payroll and incident reports.
• Ensure client satisfaction through consistent communication and service delivery.
• Work closely with operations leadership to maintain staffing levels and operational efficiency.
• Resolve employee and client concerns in a professional and timely manner.

Requirements

• Must have a valid driver's license.
• Must pass a background check.
• Ability to work flexible hours as needed.
• Reliable transportation.

Qualifications

• Professional appearance and demeanor.
• 3 to 5 years of operations management experience, preferably in security.
• Strong leadership skills with experience managing a large team of security officers.
• Proficiency with Microsoft Office and scheduling/payroll systems.
• Security industry experience preferred.
• Bachelor's degree preferred.
• Strong communication, organizational, and problem-solving skills.

Skills

• Account Management
• Client Relationship Management
• Security Operations Management
• Staff Scheduling and Workforce Planning
• Recruiting, Hiring, and Onboarding
• Leadership and Team Development
• Employee Relations
• Customer Service
• Conflict Resolution
• Problem Solving
• Performance Management and Coaching
• Payroll and Overtime Management
• Incident Reporting and Documentation
• Microsoft Office Suite (Word, Excel, Outlook)
• Time Management
• Organizational Skills
• Verbal and Written Communication
• Attention to Detail
• Ability to Manage Multiple Accounts
• Policy Enforcement and Compliance
• Team Building
• Decision-Making
• Professionalism

About the Company

Vets Securing America is committed to providing professional security solutions and exceptional customer service to clients across the region. Our success is built on integrity, professionalism, accountability, and the dedication of our security personnel and management team. We are seeking leaders who are committed to operational excellence, client satisfaction, and employee development.

If you are purpose-driven, possess strong leadership abilities, and are looking for an opportunity to grow your career in the security industry, we encourage you to apply.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education

• Bachelor's (Preferred)

Experience

• Security Guards: 4 years (Preferred)
• Management: 4 years (Required)

Equal Employment Opportunity

As an Equal Employment Opportunity employer, we are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination or harassment based on race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Company is committed to maintaining an inclusive workplace where employment decisions are based on qualifications, merit, performance, and legitimate business needs.