Key Holder

Key Holder PositionThe Key Holder is responsible for assisting the Store Management team in maximizing sales, providing exceptional shopping experience for the customer and managing the store in accordance with the company standards. This position represents the VICI brand by creating an exceptional customer experience that leaves a lasting impression and serves as backup to management on an as needed basis.Essential Functions:Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.Supports and/or performs opening/closing duties on behalf of management (count and open/close registers, place daily deposit in safe, straighten/organize and restock salesfloor including backroom.Must ensure the building is secure when leaving (alarm set and locked doors).Ensure sales floor is clean, organized and aesthetically pleasing at all timesGreets and helps customers while building relationships to ensure a great customer experienceHandles all customer issues regarding orders and returns; escalates customer concerns with urgencyActively outreach to client base to strengthen relationship via email, phone call, and text messaging.Establish a returning client business by developing and maintaining long last relationships.Remain coachable and open to feedback to continuously develop in your role.Consistently checks emails and responds swiftlyReceive product in NetSuite and make inventory adjustmentsManage and maintain inventory as well as process shipment as neededPackage, label, and ship any phone ordersMaintain excellent knowledge of all company's products and department policiesCompetencies:Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to changeDemonstrates a high degree of personal and professional integrityAbility to prioritize work assignments and shift work efforts based on the needs of the department or business goalsStrong customer service orientation; demonstrates a kind and gentle approach with customersAbility to work independently, be self-motivated and work effectively in a team environmentSkilled at communicating clearly both verbally and in writingExcellent problem-solving skills; willingness to think out-of-the-box to resolve issuesDemonstrated knowledge and proficiency with Windows (Word, Excel, Powerpoint), Mac and Google products and standard applications (Slack, Office365, Chrome, etc.)Work Environment:Works in an indoor environment, temperature controlledStanding and walking for long periods, sitting intermittentlyUse office equipment such as computer, mouse, keyboard, printerOccasionally lift or pull up to 30 poundsEducation and Experience:High school diploma required1-3 years prior experience in retailAbility to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional levelExpected Hours of Work:This is a full-time position, work schedule may include evenings and weekends40 hours a week, Morning Shift and Afternoon Shift.VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.