Physical Security Systems Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Physical Security Systems Lead (P3)Location: South San FranciscoReports to: Global Security LeadEstimated base salary for this position is: $110,000 - $135,000 What this job involves: JLL's Global Security Technical Security team is a dynamic group of security professionals dedicated to protecting our client and corporate environments through cutting-edge physical security technologies. The team owns the full lifecycle — design, installation, configuration, maintenance, and administration — of integrated security systems spanning access control, intrusion detection, alarm monitoring, and video surveillance.We operate at the intersection of physical and logical security, partnering closely with Global Security, Global Real Estate, client teams, and JLL's Global Technology organization.As Physical Security Technology Lead, you will lead day-to-day operations of physical access control across client and corporate environments, reporting directly to the Global Owner for Access Control. You will manage a high-performing team responsible for internal customer service, security badge management, field-device support, and operational standards — while representing your regional teams in the design and testing of custom system enhancements.You will own critical platforms including Physical Identity Access Management (PIAM), Key & Asset Management, Visitor Management Systems, and mobile badge adoption — ensuring JLL and its clients remain at the leading edge of physical security technology. The team operates within an Agile/CI/CD software development framework, delivering continuous improvements to features and functionality.What your day-to-day will look like: Lead as a hands-on manager — balancing direct execution with smart delegation to drive team performanceManage intake and workload distribution across the team to ensure efficient, consistent service deliveryProactively identify and escalate operational issues before they impact the businessAct as a thought leader — driving problem-solving, identifying business solutions, and influencing roadmap directionOwn and continuously improve operational standards and procedures; ensure team adherence through training and communicationDefine software enhancement specifications based on operational experience; perform UAT for new releasesOversee security badge printing, mail distribution, and onsite distribution programsServe as escalation point for cardholder inquiries via email and phone, ensuring timely resolutionTriage field issues and manage technical service calls with vendors and integration partnersRepresent the team in audit and compliance inquiries; maintain accurate documentation of standards and controlsMaintain and advance physical security systems including PIAM, PACS, VMS, Key & Asset Management, and mobile badge platformsPerform first line maintenance on physical security systems and hardware Required Qualifications:Bachelor's degree in Security Management, Information Technology, Engineering, or related field, or equivalent combination of education and years of professional experience in physical security technology systemsMinimum 8 years of progressive experience in physical security technology, including at least 2 years in a leadership or team coordination role managing access control, video surveillance, or integrated security platformsDemonstrated expertise with Physical Access Control Systems (PACS) and enterprise-level platforms such as Lenel OnGuard, Software House C•CURE, Genetec Security Center, or equivalent systems, including hands-on configuration and administrationProven track record managing security badge lifecycle operations, including credential provisioning, visitor management systems, key/asset tracking platforms, and mobile access technologiesStrong technical troubleshooting and vendor management skills, with experience coordinating field service, diagnosing system issues, and serving as technical liaison between internal stakeholders and integration partnersPreferred Qualifications:Professional security certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or vendor-specific certifications (Lenel, Genetec, Gallagher, HID, etc.)Experience working within Agile/CI/CD software development environments, including participation in sprint planning, user acceptance testing (UAT), writing technical specifications, and contributing to product roadmap discussionsHands-on experience with Physical Identity Access Management (PIAM) platforms such as iDL, IMS, or similar identity lifecycle management solutions that bridge HR systems and physical security infrastructureKnowledge of security compliance frameworks and audit processes, including experience supporting SOC 2, ISO 27001, or corporate security policy audits with strong documentation and control evidence practicesFamiliarity with integrated security ecosystems that connect access control with video management systems (VMS), intrusion detection, alarm monitoring platforms, and building management systems (BMS) in complex, multi-site corporate or client environmentsPlease submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:110,000.00 – 135,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: San Francisco, CAType: Full time