Dairy Queen Shift Lead Team Member

Dairy Queen Shift Lead Team MemberInternational Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com.Here at IDQ, we create extraordinary fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.Job DescriptionWe strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.We have a variety of opportunities available for Shift leads located at our corporate restaurant in Richfield, MN. Qualities of a successful team member includes:Be an ambassador of the Dairy Queen brand and be professional in every aspect of performanceEnthusiastically greet and welcome fans to the Dairy Queen brandStrive to exceed fan expectations and deliver fan first service through timely and quality serviceAssist in the management of specific areas of the restaurant during scheduled shiftsPace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflowAssist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive teamEnsure that the restaurant is properly organized and staffedCreate and maintain a positive, safe, clean, and inviting environment for fans and team membersCalmly solve fan concerns and embrace Dairy Queen's service recovery standardsBe a willing team player and maintain a cooperative, harmonious working relationship with management and team membersModels performance standards for all team members and work stationsAt all times exhibit a genuine passion for excellencePerform other duties as assigned by managementQualificationsEducation Experience:Minimum 6+ months of high volume quick service restaurant experience requiredHigh School diploma or equivalent or in processMust be capable of supervising specific areas of the business in a fast-paced environmentSkills:Strong knowledge and application of safe food handling practicesMust be ServSafe® certifiableHighly organized and detail orientedWork well under pressure packed situations while maintaining a great attitudeComfortable standing for entire shift and able to lift 50 poundsExhibit good manners, proper personal hygiene, and promptnessHave fun and maintain a positive attitude at all timesThe US national hourly range for this non-exempt position is $15.00-$17.00. The base hourly range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location, and relevant education or experience.Additional InformationAll your information will be kept confidential according to EEO guidelines.DQ Grill & Chill restaurant- Richfield is located at:2800 W. 66th St.Richfield, MN 55423Inclusion & BelongingWe are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.