Dutch Customer Success Specialist -Remote in Greece

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to offer a new opportunity for a Dutch Customer Success Specialist. If you are passionate about providing top-notch customer service and support, and are eager to engage with our Dutch-speaking clients, this role is for you!

Responsibilities

• Serve as the primary contact for Dutch-speaking customers, ensuring they receive exceptional support via phone, email, and chat.
• Quickly respond to customer inquiries and provide them with accurate information and solutions regarding our products and services.
• Build strong relationships with clients to understand their needs and help them achieve their desired outcomes.
• Effectively resolve customer complaints and issues to enhance their overall experience with our company.
• Document customer interactions and feedback in the CRM system to support improvements and follow-ups.
• Collaborate with internal teams to identify upselling opportunities and enhance customer engagement strategies.
• Keep updated on product enhancements and industry trends to offer knowledgeable guidance to clients.

Requirements

• Fluency in Dutch and English, both written and verbal.
• Experience in customer service or customer success roles is preferred.
• Excellent communication skills with a focus on customer satisfaction.
• Strong problem-solving abilities with a proactive approach to customer issues.
• Highly organized with meticulous attention to detail.
• Experience with CRM software and common office applications.
• A positive attitude and a dedication to ensuring customer success.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...