Instructional Technology Specialist

Instructional Technology Specialist

This position works directly with faculty, staff, and students to provide timely and effective Learning Management System (LMS) and other technical support; creates guides and resources for updates and common problem/solutions that arise with the LMS; works as part of the CLT team; develops and delivers training and resources; assists with LMS administrative tasks; investigates and trains with various technology for use in the classroom; works on various Academic Affairs and CLT initiatives as assigned; and improves the quality of instruction, online education, services, and innovative technology use at OCCC.

Reports To: Director of Center for Learning and Teaching

What position(s) reports to this position? None.

Minimum Education/Experience: Associate degreeMinimum (2) years' work experience in an educational setting working with computer software, applications, or hardwareEquivalency/Substitution: Minimum two (2) years' work experience in lieu of degree for a total of four (4) years of experience.

Required Knowledge, Skills & Abilities - Knowledge: Computer software, applications, or hardwareCustomer service principlesHigher educational related IT practicesLearning management systemsSkills: Active listeningOrganizing workSolving problemsUsing computers, the Internet, Office 365 (Outlook, Word, PowerPoint), and related technologyResearching and writingAbilities: Communicate effectively by phone, email, and in-personWork in a busy and diverse team environmentWork as part of a project teamTroubleshoot a wide variety of basic PC and browser issuesEasily learn and teach new skills and technologies

Physical Demands/Working Conditions - PHYSICAL/MENTALDEMANDSANDWORKINGCONDITIONS: The work is sedentary work which requires the person in this position to occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required: This person in this position may need to lift 25 lbs., move computer equipment, and/or squat/kneel. This position requires heavy computer use on a daily basis. Work is performed in a relatively safe and secure work environment. Work is performed during regular office hours; may occasionally work evenings or weekends.

Preferred Qualifications - Bachelor's DegreeMinimum (2) years' of work experience in an institution of higher education working with computer software, applications, or hardware and providing LMS support, technical support, and/or training

Required Training - Quarterly compliance training as assigned by institution

Work Hours - Fall/Spring hours Monday-Friday 8:00 a.m.-5:00 p.m. & Summer hours Monday-Thursday 7:30 a.m.-6:00 p.m. Occasional evening and weekend hours may be needed in response to any technical issues, training needs, and/or changes to the CLT's operating hours to continue to meet the growing online support needs of faculty, staff, and students.

Department - Center for Learning & Teaching

Job Open Date - 07/22/2026

Job Close Date

Open Until Filled - No

HR Contact - Adrianna Hunter

Special Instructions to Applicants - Applicants are to thoroughly complete the electronic application and attach the required documents: Cover letter, resume and transcript confirming degree if meeting the minimums with a degree. Applicants who do not attach the required documents will not be considered for the position. For application assistance, please contact Human Resources at View phone number on click.appcast.io, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Job Duties

Job Duties (Position Specific) - To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Duties (Duties Assignment Statement) - Provides prompt and daily assistance and technical support for OCCC's Learning Management System (LMS), Moodle, as well as several educational technology platforms, Office 365, and Zoom to students, faculty, and staff via phone, email, Zoom, and/or in-person consultations. Provides front office coverage during the CLT's operating hours. Troubleshoots end-user issues with web browsers, general computer issues, software, and learning technologies. Records and tracks daily support requests. Creates and updates resources for Moodle and other education technology platforms for students, faculty, and staff. Makes improvements and updates to all of the CLT's webpages. Assists with various LMS administrative tasks as assigned and under the direction of the CLT Director. Collaborates with the LMS Administrator to troubleshoot problems, send reports, identify trends, and solve complex LMS issues. Maintains relationship with the ITS Help Desk to assist with support Works on various Academic Affairs and CLT initiatives as needed. Researches new and innovative instructional technologies for viability within a classroom and online settings. Works with the CLT team to identify potential equipment and training needs. Collaborates with the CLT staff and with faculty to implement new technology. Creates and develops training, workshops, and resources for faculty on various and emerging technologies; collaborates directly with the CLT's instructional designers and the LMS Administrator. Maintains up-to-date computer skills by attending training on new equipment and software. Assists faculty with options for presenting instructional materials or presentations using a variety of software applications. Provides accessibility training and helps faculty ensure course materials comply with Section 508/accessibility guidelines. Aids with the updating and maintenance of CLT computers and equipment. Performs other duties as assigned.

Job Duties (Safety / Policy & Procedures) - Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures. Contribute to a safe educational & working environment. Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others. Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices. Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.