Front End Lead

Front End Lead

The Front End Lead, Ecommerce serves as the liaison between staff and management to ensure that the Front End Department and its Ecommerce operations run as efficiently as possible. Reports to the Front End Manager.

Assists in supervising the Front End team to ensure optimal performance and guest experience

Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato

Answers enquires about online orders and provides information on products

Confirms and locks customers' orders and communicates fulfillment timelines

Handpicks items on customers' lists; scans using a handheld mobile device; runs items through the checkout counter and pays for them through cash or credit/debit cards

Collects cash, checks, or charge payments from guests and provides change and charge vouchers if needed

Verifies employee discounts, returns, exchanges, and voids

Ensures accuracy of cash bank by counting cash, checks, and charge payments at end of shift

Processes and monitors currency orders to ensure that cash is always available for transactions

Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine

Documents and communicates overages, shortages, sales data, price changes, and technical or price discrepancies, communicating issues to the appropriate managers and departments

Orders and monitors inventory of supplies needed for the Front End

Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, and helps restock

Does regular checks of inventory with Retail Department Heads to update digital platforms as needed

Delegates to, motivates, trains, and mentors Front End Cashiers to promote their development

Documents, investigates, escalates, and resolves employee or guest incidents

Performs other duties as required or assigned

Qualifications:

1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred

Ability to handle money accurately and perform mathematical equations

Excellent verbal communication skills

Ability to remain organized in a hands-on, fluid environment

Intermediate computer skills

Bachelor's Degree preferred

Job Requirements:

Availability to work onsite with a flexible schedule including evenings and weekends

Ability to lift up to 50 pounds

Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting

Additional Information:

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

and more!

Compensation: Pay range is set at $22 - $24

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.