Airline Customer Service Agent SEA - English/Japanese Speakers

Job Description

Job Description

Hourly Pay $21.50 per hourJoin Pacific Aviation at SEA – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Your Role in the Passenger’s Journey:

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements

What We’re Looking For:

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.

• Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Shifts Available (Part-Time):

• Must be available weekends and holidays
• Must be able to work a 4 to 5 hour shift - 4 or 5 days a week
• Shifts:
• 9:00AM - 1:00PM
• 7:00PM - 11:30PM - $2.00 additional per hour late night shift pay after 8PM once probation is successfully completed
• 9:00PM - 1:30AM - $2.00 additional per hour late night shift pay once probation is successfully completed

Bilingual Preferred:

• English + Japanese

Benefits

• Hourly Pay Rate: $21.50

• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

“Because Pacific Aviation operates in the international section of Seattle-Tacoma International Airport, all employees must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection.”

Ready to Take Off with Pacific Aviation? Apply Today!

If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.