Financial Support Counselor

Requisiton Details

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GENERAL REQUISITION INFORMATION


EEO Statement:


The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.

Job Title
Financial Support Counselor


Job Grade
AS15H


Division
Institutional Effectiveness and Student Success


College/Dept
Financial Support and Scholarship


Department
FS&S


Requisition Number
2026-00275


FTE (full-time equivalency)
100.00


Work Schedule
M-F 8-5


Does the position provide the opportunity to work Remotely/Telecommuting?
No remote/telecommute opportunity


Appointment Term
12- 12/12 months


Is this position essential personnel according to the inclement weather policy?
No


Pay Information
$41,200


Pay Schedule
Hourly


FLSA Designation
Non-Exempt


Position Summary


The Financial Support Counselor reports to the Assistant Director, Outreach and support and serves as a member of the Office of Financial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, text, and social media. The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations

Job Duties


Responsibility Area:
Financial Aid Counseling


Duties:


Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Provide day-to-day customer service support via phone, front counter, email, text, social media, and face to face advising in the Office of Financial Support and Scholarships.

Percentage Of Time
80


Essential Function:
Yes


Responsibility Area:
Outreach Activities


Duties:


Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations).

Percentage Of Time
20


Essential Function:
Yes

Required and Preferred Qualifications


Required Education


Associate's Degree

Required Experience


One year of financial aid experience, or one year related experience in higher education, or one year experience in customer service.

Required License/Certification


N/A

Required Additional Qualifications:


N/A

Preferred Education


N/A

Preferred Experience

Preferred License/Certification

Preferred Additional Qualifications:

Compliance Requirements


Credit Check
Yes


Motor Vehicle Licensing Validity Check
No


Pre-employment Physical Request and Assessment
No


Drug Screen
No