Social media analyst

The Social Media Analyst, Community Engagement position is responsible for bringing our brands to life on social media through real-time communication with fans, guests and team members on Facebook, Instagram, Twitter and LinkedIn.

The Analyst must be able to understand the brands communication and business strategies, and execute strategies & plans delivered to them, while maintaining standards (including brand tone & voice, response accuracy, speed & quality, etc.).

In this role, intricate knowledge of the brands assigned to the Analyst, being detail-oriented and having excellent decision-making skills is critical. The analyst must be able to respond quickly and accurately to topics including, but not limited to offers and promotions, coupons details, menu ingredients, operational procedural questions, employee relations issues, media situations, dietary restrictions, etc.

strong creativity and copywriting skills are important, as the Analyst is responsible for engaging and encouraging ongoing conversations about the brands to build and cultivate relationships online that lead to loyalty and visitation.

The Analyst will collaborate with many teams, including Guest Relations, Brand Marketing, Culinary and Beverage, PR & Crisis Communications, Internal Communications, Consumer Insights and Operations.

salary: $24 - $28 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

REQUIRED TECHNICAL SKILLS:

-In-depth knowledge and understanding of social media platforms (Facebook, Twitter, Instagram, LinkedIn etc.), and how to use them to engage with fans/guests

-2+ years of experience in social media engagement and/or marketing, guest recovery, public relations, and/or marketing

-Superior written communication skills with ability to creatively respond to guest posts to enhance engagement, build relationships/loyalty, intent to visit, etc.

-Knowledge of using tools/software for administrative work (Microsoft Office/iWork), social media management (Khoros/Hootsuite/Sprinkr), visual design (Canva/Adobe Creative Suite) and file sharing (Box/DropBox/Google Docs).

Skills

• Media

Qualifications

• Years of experience: 0 years
• Experience level:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.