Case Manager Assistant

Case Manager Assistant

We are seeking detail-oriented and proactive Case Manager Assistants to support case managers and supervising attorneys with day-to-day case operations. This role is ideal for someone highly organized, responsive, and comfortable handling legal documentation, client communication, appointment coordination, insurance-related follow-ups, and administrative case support in a fast-paced environment.

Key Responsibilities

• Investigation Assistance
• Support case managers in gathering and organizing investigation documents, including SR1, SR19, EAMS checks, witness statements, and accident scene photos.
• Obtain Declaration Pages from first-party insurance providers.
• Request policy limit searches to obtain third-party insurance policy limits.

• Client Appointment Coordination
• Assist with scheduling medical appointments for clients and follow up to ensure evaluations occur on time.
• Confirm that clients have transportation to all appointments.
• Keep case managers informed of scheduled treatment and appointment updates.

• Traffic Collision Reports
• Order and monitor the status of Traffic Collision Reports.
• Ensure the team receives accurate and timely accident information.

• Correspondence Drafting
• Draft and send letters and miscellaneous correspondence related to case development and client communication.
• Confirm correspondence delivery and track associated costs.

• Bill Verification
• Verify relevant costs, including statutory liens, medical bills, and pre-settlement funding obligations.
• Follow up through fax, email, and phone to obtain bills, records, and confirmations in a timely manner.

• Team Communication
• Maintain clear communication with supervising attorneys and case managers.
• Address client texts and calls when the case manager is unavailable.
• Escalate sensitive matters to the supervising attorney when needed.
• Proactively ask for guidance or training when unsure about policies or procedures.

Requirements

• Advanced English proficiency, both written and verbal.
• Previous experience in administrative support, legal assistance, case management, customer service, or operations.
• Strong attention to detail and ability to manage multiple tasks at once.
• Excellent organization, follow-up, and documentation skills.
• Strong written communication skills for drafting correspondence.
• Ability to work independently in a remote environment.
• Comfortable making follow-ups by phone, email, and fax.
• Availability to work 8 hours per day, typically 9:00 AM – 5:00 PM PST.

Nice to Have

• Experience in personal injury law or legal case management.
• Familiarity with U.S. insurance, medical billing, or legal documentation.
• Experience supporting attorneys, case managers, or claims teams.
• Knowledge of Traffic Collision Reports, medical liens, or insurance policy documentation.

What We Offer

• Fully remote role for LATAM-based professionals.
• Long-term, indefinite contractor opportunity.
• Full-time schedule.
• Opportunity to support a growing legal team.
• Exposure to U.S. personal injury law and case management processes.