Help Desk Analyst I: IT Support & Troubleshooting

Wayne State University

Wayne State University is seeking a Help Desk Analyst I for its Detroit campus. This role provides routine level support for faculty, students, and staff, handling desk, phone, and email inquiries with a focus on timely resolution. The position requires strong customer service, ITIL familiarity, and solid desktop/mobile device troubleshooting skills. The department emphasizes collaboration, documentation, and continuous service improvement. #J-18808-Ljbffr Wayne State University

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Vacancy posted 15 hours ago

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