Front Desk Agent (Part Time)

Front Desk AgentSouth Sioux City Marriott is looking for an upbeat Front Desk Agent who will embrace our belief in hospitality and customer experience. As the first contact representative at guest check in, you are to provide exceptional customer service to our guests.ResponsibilitiesWelcome guests and do check ins upon their arrival and check outs on departure.Manage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Provide information about our hotel, available rooms, rates, and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsCount bank at the beginning and end of your shift and secure bank.Balance and drop receipts according to accounting specifications.Ensure uniform and personal appearance are clean and professionalPerform other reasonable job duties as requested by Supervisor/Manager.Maintain updated records of bookings and paymentsQualificationsPrior experience as a Hotel Front Desk Agent, Receptionist, or similar role preferredCustomer service experienceExcellent communication and organizational skillsBenefitsPTOCompetitive PayHotel Room DiscountsMeal DiscountsOngoing Training and Career DevelopmentWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.