Design Advisor

Job Description

DESIGN SHOP ADVISOR – Part-time

WESTPORT, CT

Serena & Lily, lifestyle and home furnishings brand, is seeking a part-time Associate/Design Advisor for our Westport, CT storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.

Ideally, we are looking for candidates who are available to work part-time hours which may include weekends and some summer holidays.

RESPONSIBILITIES:

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• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
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• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
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• Create a warm, welcoming, inspiring on brand client experience
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• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
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• Resolve client needs quickly through swift communication and partnership from leadership
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• Drive customer retention and loyalty through order and quote follow up
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• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
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• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
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• Other tasks assigned by Leadership
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QUALIFICATIONS:

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• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
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• Excellent communication skills, willingness to engage with clients
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• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
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• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
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• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
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• A passion for the home design and ensuring an outstanding customer experience
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• Willingness to ask questions and seek solutions; a self starter
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• Ability to work in a team environment
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• Strong sense of personal style
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Essential Physical Requirements:

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• Ability to process information and merchandise through computer system and POS system.
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• Ability to freely access all areas of the store including selling floor, stock area, and register area.
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• Ability to operate and use all equipment necessary to run the store.
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• Ability to climb ladders.
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• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
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• Ability to work varied hours/days to as well as weekends and holidays
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COMPENSATION:

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• $24-28/hr depending on experience.
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• This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Additionally, this role is eligible for a quarterly team based incentive.
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