Relocation Coordinator

Relocation Coordinator

Join a dedicated team as a Relocation Counselor and play a crucial role in supporting families and individuals throughout the relocation process. With over 25 years of experience providing technical assistance and program management for affordable housing initiatives nationwide, the company offers extensive training, mentorship, and career growth opportunities. This position provides the opportunity to make a meaningful difference in residents' lives while working in a supportive, professional environment.

Responsibilities:

• Act as the primary point of contact for administering the relocation process's various phases for residents who qualify for relocation services.
• Oversee the delivery of relocation services and benefits to residents and their families, ensuring high-quality service standards.
• Provide ongoing advice and support to the Development Team and residents, maintaining regular contact throughout the relocation period.
• Conduct needs assessments at the start of the process to understand and address individual requirements.
• Coordinate location selection and manage the home/unit-finding process, ensuring timely and accurate data entry.
• Oversee resident moves on-site, coordinating with moving companies, acting as liaison, and reviewing invoices for payments and reimbursements.
• Evaluate exception requests and challenging situations, providing solutions and recommendations to the resident and Project Manager.
• Document conversations, expenses, and correspondence accurately in CVR's SharePoint system, maintaining data integrity and adhering to privacy policies.

Requirements:

• High school diploma or equivalent; Bachelor's degree preferred
• Experience in client interaction and advisory roles preferred
• Proficiency in Microsoft Office applications
• Excellent oral and written communication skills
• Ability to multitask in a fast-paced environment
• Basic math skills (addition, subtraction, multiplication, division, percentages, fractions)
• Strong attention to detail and customer service skills
• Knowledge of standard office equipment and Internet/web skills
• Willingness to learn about affordable housing policies and regulations
• Ability to interact professionally at all levels and maintain confidentiality
• Self-motivated with strong problem-solving skills
• Ability to manage multiple projects independently
• Bi-lingual in Spanish is required