Account Coordinator

Account CoordinatorSportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team.Sportech offers eligible full-time employees a robust and competitive benefits package, which includes:Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA)Short-term and long-term disability benefitsBasic life insurance and voluntary life insuranceHospital indemnity plans, pet insurance, and legal/identity theft services401k plan with up to a 4% employer matchPaid company holidays, paid vacation, and paid volunteer timeSportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of SportechPay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech's reasonable and good-faith estimate for new hire compensation at the time of posting for this position is $23.50 - $25.50 per hour. Pay may also include variable compensation from time to time such as overtime for non-exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements).The Account Coordinator is responsible for providing effective customer service for customers by using in-depth knowledge of company products and programs as well as communicating effectively with employees within several internal departments. This position is responsible for monitoring and providing accurate and timely information regarding orders, inquires and complaints.Essential Job FunctionsCollaborate with customers to ensure orders meet minimum quantities and delivery datesReview customer purchase orders to verify it meets quoted minimum order quantity, lead time and priceWork closely with internal departments (Engineering, Scheduling, Supply Chain, Manufacturing, Shipping, etc.) to ensure on time delivery of customer productProcess customer complaints through the system and follow-up to ensure a satisfactory corrective action is communicated back to customer in a timely mannerProvide accurate, valid and complete information by using the right methods/toolsInvoice, enter, and track customer orders as well as issue credit memos, as neededProcess customer compliance documentationPartner with Sales department and the customer to provide forecast to the organizationBuild and sustain long-term customer partnerships through open and interactive communication and stay in constant contact regarding order statusMonitor Accounts Receivable status and work with customers to resolve invoicing discrepanciesExpedite orders through the organization using defined processTrack PPAP, FA, Tooling and Sample OrdersMonitor and maintain customer scorecardsMaintain pricing recordsSupport the Quality Department with Return Material Authorizations (RMAs) and process necessary creditsInvestigate and process warranty claims from a group inboxCover front desk and backup front desk duties as neededRequirementsHigh School DiplomaProficient in ExcelAbility to manage and prioritize several responsibilities concurrentlyAble to actively listen and identify customer concerns with strong ability to solve problemsExceptional communication and interpersonal skillsStrong attention to detail with exceptional accuracy track recordBasic understanding of Bill of Material and Method of Manufacture preferredExperience with MRP systems, Epicor preferredTwo years in a manufacturing setting preferred