Crisis Safety Specialist - resolve Crisis Service Walk-In

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a Crisis Safety Specialist to join our Walk-In Clinic at resolve Crisis Services! resolve is a 24-hour, 365-day Crisis Walk-In Clinic providing support to individuals experiencing self-identified crisis.

For more information, visit: resolve Crisis Services | UPMC (

This position greets all customers, patients, and visitors; conducts safety searches for everyone entering the building; supports front desk operations and the milieu as needed; and assists leadership with developing and implementing safety procedures for both walk-in and residential environments.

All candidates must be able to work varying shifts: daylight, evening, nights, weekends, and holidays.

Responsibilities:

• Participate in interdisciplinary meetings and assigned committees
• Report any safety concerns involving patients, visitors, or staff immediately
• Provide customer service to patients, visitors, and staff
• De-escalate disruptive individuals using verbal techniques; use physical intervention only as a last resort
• Demonstrate understanding of mental health laws
• Answer phone calls, direct inquiries, and provide information as needed
• Complete reports and incident documentation when necessary
• Assist with orientation of new crisis staff
• Conduct safety searches on all patients and visitors entering the building
• Maintain safety and security by enforcing UPMC policies and regulations
• Manage evidence, valuables, and lost-and-found items
• Respond effectively as part of a team during crisis situations

• HS Diploma required.

• Bachelor's degree preferred, 2 years of experience in safety, crisis intervention, mental health, de-escalation or related field preferred.

• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

• Must be physically capable of providing direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.

• Ability to defuse and handle distraught or hostile person(s) in a professional manner required.

• Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.

• Ability to work collaboratively within a multidisciplinary team.

• Ability to work under stress, with an unpredictable consumer flow, Flexible schedule, and rotating shifts.Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)

• Comprehensive Crisis Management (CCMC)

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

• OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran