Residence Life Coordinator - Our Lady of the Lake University

On a foundation of faith, wisdom and trust in Divine Providence, Our Lady of the Lake University (OLLU) empowers graduates to transform their communities, families, and professions. Founded in 1895 by the Sisters of Divine Providence, OLLU stands as San Antonio's oldest regionally accredited institution of higher learning. A private, Catholic university, it currently enrolls approximately 1,800 students across undergraduate and graduate programs. With its main residential campus in San Antonio and additional locations in Houston and the Rio Grande Valley (La Feria), and online programs, OLLU extends its mission across Texas, the border region, and the nation. Academic Programs OLLU offers a rich academic portfolio of more than 30 undergraduate majors and minors, 14 master's programs and three doctoral programs. Courses are delivered through diverse formats to support traditional and non-traditional students alike. Job Description: Job Summary: With the guidance of the Director (DRL) and Assistant Director (ADRL) of Residence Life, the Residence Life Coordinator (RLC) supports the residential experience and student development while providing day-to-day operational leadership for an assigned residence hall area. The RLC supervises and develops Resident Assistants (RAs), supports retention and recruitment efforts, coordinates residence hall operations and facilities concerns, responds to emergencies, and collaborates with campus partners to promote a safe, inclusive, and engaging living-learning environment. The RLC is expected to exercise independent judgment, maintain accurate and comprehensive records, address and resolve complex student concerns effectively, and leverage housing and conduct data to identify opportunities for operational improvements and student success. The coordinator receives a salary, furnished on-campus apartment, and meal plan as part of their compensation package. Performance Evaluation Metrics: Resident Satisfaction - Through written and verbal feedback, residents will share positive responsiveness to student needs, community building, and creating a safe living and learning environment. Resident Assistant Supervision - Performance and feedback of RA's that show the effectiveness of RLC supervisor communication and training with RAs. Operational and Compliance Performance - Timely completion of housing operations, health and safety processes, work orders, documentation, and required reports, with accurate records and follow-through. Essential Functions: Major responsibilities of the RLC include assisting in the supervision of Resident Assistant (RA) staff, assisting in the development and implementation of student development programming, providing administrative support for hall operations, and assuming primary responsibility for a residence hall area. Student Resident Support Serves in the regular "on-call" supervisory rotation and responds to emergencies, crises, safety concerns, and incidents affecting residential students and facilities, while observing safety and risk management measures. Ensure the safety of the students by reporting issues, tracking key inventory, working with the University Police Department (UPD), and enforcing the rules outlined in the resident handbook and student handbook. Work cooperatively with other campus units such as UPD, Counseling Services, Student Involvement, and Student Affairs to ensure the delivery of essential services to students. Mediate roommate conflicts that escalates beyond the Resident Assistant's intervention efforts. Assist with recruiting, interviewing, selecting, training, supervising, and evaluating RA staff. Supervise and support assigned RAs by reviewing, evaluating, and approving program plans and bulletin board submissions; providing constructive guidance on programming initiatives and content; monitoring compliance with established deadlines and expectations; and assessing program effectiveness. Conduct group weekly meetings and bi-weekly one-on-one meetings with RA staff. Coordinate the RA on-duty schedule (for their area). Coordinate the RA desk schedule for all RAs. Administrative Functions Assist ADRL with coordination of health and safety inspections, residential education programming, and larger dept community building programs. Assist with resident check-in/check-out in StarRez and ID activation in Velocity Assist with maintaining departmental procedures, calendars, tracking systems, reports, and documentation for assigned areas. Track RA programs, health and safety checks, and other required data for reports on their assigned area. Assist with the reporting, investigation, and management of Title IX and student conduct matters, roommate conflicts, policy violations, and student concerns as instructed; ensure appropriate and timely documentation, communication, follow-up, and referral. Create social media content and post after approval; monitor department social media and respond appropriately. Follow processes for key inventory, hall access, emergency response, and security practices. Effectively communicate with the DRL about any issues or concerns regarding residents, residence life staff, and the residence hall; follow up on student retention alerts and report findings to the DRL. Learn and utilize the housing occupancy management software system (StarRez); keep accurate records of resident information. Represents the interests of the University and the DRL in all RA personnel and resident matters. Attend all division meetings and seminars as scheduled and attend weekly and impromptu meetings with the Residence Life pro staff. Facilities Management Oversee daily hall operations within the assigned residential area, including conducting routine facility walkthroughs, coordinating and monitoring work orders through completion, facilitating timely communication with residents, and maintaining a consistent and visible staff presence. Coordinates with Facilities, housekeeping, vendors, and other campus partners regarding maintenance, work orders, repairs, and residence hall conditions; follows up on unresolved issues. Complete furniture inventory and damage reports for Residence Life areas at the end of the school year or as needed. Assist with replacing furniture at the end of the school year. Additional Responsibilities: Serve on committees established by the Office of Residence Life (training, program recognition, community development, etc.), as well as any other university committees that may benefit from the input of a Residence Life perspective. Become acquainted with and remain knowledgeable of University services, offices, and information in the Residence Life staff manual and resident handbook. Assist the DRL, ADRL, and/or Office Manager in designated projects and the administration of all summer camps, conferences, and groups visiting the university and utilizing the residence halls. Provides support for Lake Day Orientation, Blue Nation Welcome, and other Student Affairs events. Participates in other university activities and programs as requested and assigned. Performs other related duties as assigned by the ADRL, DRL, Assistant Vice President for Student Affairs, or Vice President for Student Affairs. Requirements: Knowledge, Skills, and Abilities: Ability to live on-campus and encompass a rotational, evening/weekend "on call" supervisory responsibility. Ability to work flexible hours, with busier periods at certain times of the semester, including nights, weekends, holidays, and on-call responsibilities as needed. Ability to write and communicate effectively. Ability to exercise independent and sound judgment and respond to a crisis under pressure.Ability to handle sensitive issues and correspondence with confidentiality and discretion. Ability to effectively use Microsoft Office and other university Windows-based software. Ability to learn the housing software in a timely manner. Ability to meet the OLLU and Residence Life staff standards for on-campus and workplace environment safety for self and any family or guests on property. Ability to lift at least 20 pounds and be able to quickly move between housing buildings during emergencies. Must be able to perform essential job duties across multiple campus facilities and building floors, including older buildings that may have limited accessibility and no elevator service. Education and Experience: Bachelor's Degree required. Required minimum of one year experience in housing/residence life, housing management, or other Student Affairs area, preferably in a university setting; student experience is applicable. Experience planning and implementing campus student programs. Must live on-campus in the furnished apartment. #J-18808-Ljbffr Our Lady of the Lake University