Supervisor, Pre-Foreclosure Department

Job Description

Oversee and monitor employees' performance to ensure adherence to post NOI Pre-Foreclosure due-diligence, audit requirements and timelines are consistently met, and conformity to policies and procedures. Collaborate with other departments to identify and implement process improvement strategies. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved target pay range for this position is $67,400-$72,400/year.

Ensure staff accurately perform itemized foreclosure referral checklist to substantiate eligibility for first legal action.

Manage projects for implementing statutory changes in pre-foreclosure delinquency notifications.

Review exception reporting specific to eligibility of files ready for First Legal.

Prepare and review daily delinquency reports.

Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.

Supervise the daily work flow of staff and ensure that corporate standards are consistently followed.

Effectively coordinate with breach & foreclosure validation teams to ensure adherence to deadlines.

Perform other duties and work on special projects as assigned.

Thorough knowledge of Fair Debt Collection Practices Act

Excellent understanding of loss mitigation, payment history and pre-foreclosure process

Familiarity with mortgage software, e.g., FiServ, GNMA-EVARS

Intermediate MS Office skills

Ability to organize and prioritize work schedules of others on short-term basis

Ability to make decisions that have moderate impact on the immediate work unit

Ability to reconcile reinstatement amounts, and check results for accuracy

Ability to communicate effectively with various levels of management and report escalated issues

Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication

High school diploma or equivalent work experience.

Some additional college coursework preferred.

One (1) to three (3) years' experience as a Collections and/or Pre-Foreclosure Supervisor and Mortgage Servicing experience.

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. To read more visit:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Job Info

• Job Identification 4466
• Job Category Servicing
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 6200 Tennyson Pkwy, Plano, TX, 75024, US (Remote)

Carrington Holding Company, LLC