FBO Operations Manager

Important Note on This Role: This is not a general operations management role. This position requires direct experience in FBO or aviation ground operations, including ramp operations, aircraft fueling, and airside coordination. Candidates without hands‑on FBO or aviation operations experience will not be considered. Position Summary The Operations Manager is responsible for ensuring that day‑to‑day operations at PAS run with consistency, accountability, and strong communication across all teams. This is a highly visible, hands‑on leadership role responsible for driving execution, reinforcing operational discipline, and maintaining alignment across ramp, concierge, fuel, safety, and support functions. The ideal candidate is comfortable leading from the front, can build credibility quickly with operational teams, and understands how to run an FBO environment without requiring foundational ramp or fuel training. Core Responsibilities Lead and coordinate day‑to‑day operations across ramp, concierge, fuel, safety, and support functions Provide visible, on‑the‑ground leadership and support within the operation Conduct shift briefings, team check‑ins, and communication rhythms that keep departments aligned Reinforce operational standards, service expectations, and day‑to‑day discipline Support hiring, onboarding, training, and development of team members Conduct performance management, coaching, and corrective action in coordination with leadership and HR Act as a key escalation point for operational and service‑related issues Support high‑demand periods including cargo operations, peak traffic, and special events Maintain strong coordination across ramp, concierge, facilities, and safety teams Fuel & Operational Oversight Fuel farm coordination Oversight of fuel inventory levels and operational needs Fuel quality control procedures (ATA 103 / NATA standards) Vendor coordination and fuel delivery logistics Ensure compliance with operational, safety, environmental, and airport requirements Support safety program execution, training coordination, and operational audits (including IS‑BAH where applicable) What Success Looks Like Operations run smoothly without unnecessary escalation Team members understand expectations, communicate proactively, and follow through consistently The operation feels structured, controlled, and professional — not reactive Operational issues are identified early and addressed quickly Customer experience remains high even during complex or high‑volume periods The team grows stronger over time through leadership, accountability, and mentorship Required Qualifications Direct FBO or aviation ground operations experience required Hands‑on experience in ramp operations, aircraft fueling, or line service leadership Working knowledge of fuel operations, fuel farm coordination, and fuel quality control standards Experience operating in an airport environment with safety, compliance, and operational requirements Demonstrated ability to lead teams in a fast‑paced, operational setting Strong communication, leadership presence, and follow‑through Minimum 4+ years of direct FBO or aviation ground operations experience Prior experience in ramp, line service, fueling, or airside operations leadership required Strong working knowledge of aircraft fueling operations, fuel quality control procedures, and fuel farm coordination Experience operating in a fast‑paced airport or FBO environment with high operational standards Demonstrated ability to lead teams, reinforce accountability, and maintain operational discipline Familiarity with FAA, OSHA, NATA, ATA 103, and general airport compliance requirements Experience coordinating across multiple operational departments and priorities Strong communication skills and visible leadership presence required Preferred (but not required) Experience with fuel inventory management and ordering processes Familiarity with systems such as X-1 or similar FBO operating platforms Exposure to cargo operations or complex ramp environments Exposure to commercial fueling environments, or IS‑BAH standards is a plus Additional Requirements Ability to work flexible schedules, including nights, weekends, and holidays as required Valid driver’s license and ability to obtain and maintain airport badge access Must be able to obtain and maintain airport badge access and meet all airport driving requirements #J-18808-Ljbffr Propeller Aero Services