Sales Representative Merchandiser

Sales Representative Merchandiser

Location: Springfield, MA

Job Type: Full-time

Position Summary

The Sales Representative Merchandiser (SRM) is responsible for driving sales growth and supporting customer relationships by promoting and merchandising Cordialsa USA products at assigned retail locations within the Springfield, MA territory. This role focuses on executing in-store merchandising standards, maintaining product visibility and availability, and supporting positive working relationships with store personnel in accordance with company guidelines.

Key Responsibilities

• Support sales growth by identifying opportunities and providing professional customer service
• Execute merchandising activities, including stocking shelves and secondary displays
• Ensure correct product placement, pricing accuracy, and compliance with company planograms
• Service assigned store routes according to established schedules and territory plans
• Recommend order quantities to support product availability and rotation, and coordinate with store personnel as needed
• Record and track in-store activities using company-approved digital systems
• Support returns management process when applicable, including proper identification and communication of returned products
• Assist in onboarding new customers, including presenting product information and supporting required documentation
• Set up promotional materials, point-of-purchase (POP) displays, and SKU labeling in accordance with guidelines
• Take photo documentation of store execution and merchandising activities as required
• Monitor inventory levels, support proper product rotation, verify pricing accuracy, and report discrepancies
• Ensure compliance with planogram and merchandising standards
• Perform other related duties as assigned

Qualifications & Skills

• High school diploma or GED equivalent required
• 2+ years of experience in sales, merchandising, customer service, or account management (CPG, grocery, or retail experience preferred)
• Strong ability to build and maintain positive customer relationships in a field-based environment
• Strong communication, problem-solving, and interpersonal skills
• Ability to work independently and manage a route-based territory with minimal supervision
• Strong organizational skills with the ability to prioritize tasks and manage time effectively
• Comfort working in a physically active retail environment, including lifting, carrying, and moving merchandise up to 25 lbs
• Ability to stay active throughout the workday, including standing, walking, bending, and performing in-store tasks as needed
• Comfortable and safety-conscious when using ladders, carts, and standard retail equipment
• Basic proficiency with mobile devices and digital reporting tools (Microsoft Office experience a plus)
• Bilingual in English and Spanish preferred

Requirements

• Must be authorized to work in the United States without current or future sponsorship
• Valid driver's license, reliable personal vehicle, and proof of insurance required

Schedule

• Monday through Friday
• 8:00 a.m. to 5:00 p.m

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan with company match
• Paid Time Off (PTO)
• Employee referral program