Front Desk Agent

Front Desk AgentThe Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.Career Growth & Learning – 40% of our management hires are internal promotions!Invest in Your Future – 401(k) plan with company match.Comprehensive Health Coverage – Medical, dental, and vision insurance options.Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.Purpose & Impact – Make a difference through Atrium's community service and volunteer programs.At the Embassy Suites DFW Airport North, located in the bustling city of Grapevine, is a busy full-service hotel featuring 329 all-suite rooms with a dynamic 28K square feet of meeting space. We pride ourselves on offering exceptional guest experiences with our complimentary made to order breakfast and evening reception, on-site restaurant, indoor pool, and 24-hour fitness center. Join our team and be a part of the exceptional hospitality provided by our Atrium Associates.At the Embassy Suites DFW Airport North, we offer not just a job, but a path to personal and professional growth. Come Grow with Us!Starting Pay: $16.50This role plays an important part in our culture:Service:Provide exceptional customer service by being engaging and taking sincere interestCheck guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is establishedYou will assist guests with sending and receiving faxes, packages and mailPerseverance:Help to resolve problems through recovery when things aren't quite rightInclusion:You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.Respect:You will value everyone's contribution to the team, and we will value your contribution as a key part of our successInnovation:You will look for ways to become an expert on the local area, being able to answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directionsTeamwork:As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge AttendantInteract with hotel/resort staff in a professional manner, assisting other departments with necessary informationWhat do we need from you to be successful in this role?High school diploma or equivalentCustomer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other peopleThis role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessaryThe front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shiftHotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.