Lead Contact Representative - Temp Appt, NTE 1 Year, May Be Extend up to 5 years, MBMP

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned workloads.

Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.

Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and on-the-job training instruction to employees.

Resolves simple informal complaints, refers others to supervisor, reports on performance, progress and training needs of employees and on disciplinary problems

Performs administrative duties in the absence of the manager.

Standard Position Descriptions (SPD): PD92409 Visit the IRS SPD Library to access the position descriptions.