Medical Office Supervisor

Job Description

Job Description

Description:

Join the winning team!! Medical Vein Clinic is looking for an experienced Medical Office Supervisor. 

Hours:

• Monday-Friday 7:30am- 5:00pm 

Essential Functions:

• Manage and supervise office staff of 15-20
• Manage and implement office policies and procedures to ensure compliance with healthcare regulations 
• Over see the coordination and scheduling of patient appointments, ensuring optimal use of providers’ time 
• Over see the day-to-day operations of the medical office, ensuring smooth workflow and efficient patient care 
• Maintain accurate patient records and ensure confidentiality of sensitive information 
• Monitor inventory levels of supplies, request ordering as needed 
• Identify and provide solutions to any problems or opportunities for improvement 
• Collaborate with providers to optimize patient insurance requirements
• Continual learning to develop and implement adapting approaches to improve performance and growth 
• Responsible for daily personnel management and oversight 
• Responsible for daily enforcement of company policies and procedures including HIPAA compliance 
• Responsible for ensuring administrative staff is scheduling properly 
• Responsible for ensuring authorizations are are submitted and received in a timely manner and patient appointments are not being rescheduled 
• Responsible for assisting patients with billing questions 
• Responsible for handling escalated patients
• Ability to provide coverage backup for the front desk and MA Station
• Ability to travel between locations as needed

Successful Candidate Should Possess:

• High school diploma required, Associate's or Bachelor’s Degree preferred
• 1 year minimum lead experience, preferably in medical field
• Strong leadership and organizational skills 
• Excellent communication and interpersonal skills 
• Ability to multitask and prioritize tasks in a fast-paced environment 
• Knowledge of insurance verifications, authorizations, referrals, front desk and phone operations 
• Special ability to communicate well with staff and general public 
• Ability to time manage and prioritize tasks, organized, goal oriented 
• Portrays positive “can do” attitude and actions that are oriented to patient, provider and employee satisfaction 
• Able to effectively communicate with upper management and providers 
• Effectively communicate with patients to resolve disputes with a positive outcome 
• Maintains open and positive communication, both written and verbal, with all personnel and providers
• Maintains professionalism towards the promotion of a positive work environment 
• Maintains calm and effective behavior during stressful situations 
• Conducts all aspects of supervision in a firm, fair, and consistent manner 
• Demonstrates an ability to identify and resolve problems using good judgment to reach quality decisions 
• Continually evaluates the morale of staff and takes appropriate actions to resolve problems 
• Ensures a safe environment for the patients and staff 
• Human resources experience 
• Knowledge of medical billing, insurance verification and prior authorizations 
• Excellent verbal and written communication