Customer Engagement Representative (Remote, Contract)

Job Description

Job Description

Make a real difference in people's home-buying journey—right from your own home.

Neighborhoods.com & 55places.com is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands. This hourly 1099 contract role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You'll play a key part in helping customers find somewhere they will love to call home!

Shifts for this position are scheduled within our current operating hours of 7 AM-7 PM US Central time, 7 days a week (including weekends). 

What You'll Do

• Provide warm, responsive support across email, chat, and phone
• Build rapport with customers to understand their needs and guide them through the next step in their journey
• Use scripts and tools to create a consistent, top-tier customer experience
• Assign leads to the right partner agents or teams
• Troubleshoot questions or concerns with clarity and care
• Flag issues to the Customer Engagement Operations Team as needed
• Jump in on additional tasks to help keep things running smoothly

The Role

• Hourly Pay: $16 USD/hour
• Type: 1099 Independent Contractor
• Duration: 3-6 months, with the possibility of extension
• Schedule: Up to 40 hours per week
• Shifts available between 7 AM – 7 PM US Central Time, 7 days a week
• Location: Remote
• Must be authorized to work as a 1099 contractor in the U.S.

What you bring:

• Ability to communicate clearly in spoken and written English
• Ability to learn and adapt quickly 
• 2+ years of customer support experience (email, phone, and/or chat)
• High School diploma or equivalent

Technical Requirements:

• Reliable high-speed internet for system access, video and VoIP calls (minimum 100 Mbps recommended)
• Ability to maintain a stable connection for calls and meetings
• Access to a backup internet option (e.g., hotspot)
• A computer or laptop capable of running required systems (16 GB RAM recommended)
• A quality headset for voice calls
• Webcam for meetings/trainings

Bonus points if you have:

• Experience using help desk software and remote support platforms
• Google Workspace familiarity
• Experience with high-volume call environments
• Basic real estate knowledge
• B2B customer support
• Bilingual (Spanish preferred)
• Outbound call experience
• Sales experience

What to expect from the interview process:

• Recorded Asynchronous Video Interview through Canvass
• Meet with a Customer Engagement Manager(s)
• Final interview with a Customer Engagement Senior Manager

If you're passionate about providing meaningful customer experiences, love working with others, and thrive in a remote environment, we'd love to meet you. Apply today and help people discover their next chapter!