Sea Logistics Operational Care Specialist, Export

About the Role When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. How you create impact The Sea Logistics Operational Care Specialist supports operational excellence for Sea Logistics Exports by coordinating transport activities within the Operational Care Center (OCC). This role manages carrier bookings, handles accurate data entry, and prepares required export documentation while working closely with the Customer Care team to ensure all customer requirements are met. The Specialist ensures compliance with sea freight regulations, national protocols, and export‑specific procedures, while also building and maintaining strong relationships with key carriers and vendors. Partner closely with internal teams and customers to deliver exceptional service. Support smooth and accurate onboarding to ensure a positive customer experience. Respond promptly to customer inquiries, prioritizing their needs and providing timely, accurate updates. Coordinate with the pricing team to secure spot quotes quickly and accurately. Ensure all customer setup details align with requirements, working with supporting teams to set accounts up for success. Monitor customer receivables and ensure quotes and rate cards are available for Revenue Care. Work with process and systems teams to improve workflows and reduce inefficiencies. Continuously build your skills through training and development programs. Assist in selecting and onboarding suppliers and support ongoing supplier management. Help define and manage Service Level Agreements (SLAs), addressing performance issues as needed. Support cost‑efficient supplier selection and develop risk management and contingency plans. Use KPI dashboards to monitor performance and identify opportunities for improvement. Provide timely, accurate customer information and insights to support decision‑making. Review KPI and automation reports to drive performance and increase digital adoption. Coordinate with suppliers and internal stakeholders on shipments, arranging KN services such as trucking and customs clearance when needed. What we would like you to bring Experience in freight forwarding or supply chain, ideally with Sea Logistics exports Understanding of freight forwarding operations, regulations, and carrier relationships Strong organizational skills and ability to manage tasks efficiently Familiarity with KN services, products, processes, and systems Awareness of financial and commercial considerations Effective team player with clear, professional communication Problem‑solver who adapts well in a fast‑paced environment Customer‑focused mindset with a proactive approach to improving workflows Willingness to learn, grow, and contribute to process improvements This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. What's in it for you Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Equal Employment Opportunity Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at View phone number on click.appcast.io during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: View email address on click.appcast.io with the nature of your request. We will answer your inquiry within 24 hours. #J-18808-Ljbffr Kuehne+Nagel