Implementation Specialist

Monthly Pay: $3,721 - $5,558 USD per month

Summary:

This role completes assigned implementation tasks that help customers begin using business software successfully. It sits within the project management team and works under an implementation team lead. The specialist works with customers, project managers, trainers, and support staff to confirm requirements, check readiness, and complete handoffs. This is a fully remote, desk-based position offering work from home in Tennessee, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming implementation requests from the assigned project queue and customer emails. Confirm the requested outcome, assigned owner, and next action before starting work.
• Check customer requirements against the agreed project scope. Record missing information and ask the customer or project manager for clarification before proceeding.
• Maintain implementation tasks in a Project management tool such as Asana. Record dependencies, target dates, completed steps, and outstanding decisions for each assigned project.
• Prepare standard setup checklists using approved instructions. Complete permitted business software setup steps and refer technical changes to the designated technical contact.
• Check customer supplied setup information using a Spreadsheets and data entry tool such as Microsoft Excel. Flag inconsistencies and request corrections before using it.
• Arrange readiness reviews using a Scheduling and calendar tool such as Microsoft Outlook. Confirm participants, share discussion points, and record decisions and action owners.
• Support user acceptance testing with approved scenarios. Compare actual outcomes with expected results and record issues clearly for the project manager and support staff.
• Follow up on incomplete tasks and unanswered questions. Escalate scope changes, unresolved issues, or threatened target dates to the implementation team lead.
• Prepare customer handoffs by confirming completed checks, open items, and support contacts. Update project notes so the receiving team can continue without repeating discovery.
• Assess work against setup accuracy, turnaround expectations, complete notes, and timely follow-up. Review feedback with the team lead and correct gaps before closing assigned tasks.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of implementation support, project support, or related customer software experience preferred.
• Understanding of implementation stages, including requirements gathering, readiness checks, user acceptance testing, and transition to ongoing support.
• Familiarity with project task lists, dependencies, and scope boundaries. Ability to distinguish an approved request from a proposed change.
• Ability to use the named project management, spreadsheet, and calendar systems to maintain accurate updates and organize assigned work.
• Clear written and verbal communication for customer questions, progress updates, meeting notes, and specific requests for missing information.
• Careful review habits and sound judgment when checking setup details, recording test outcomes, and identifying issues that need escalation.
• A reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in a desk-based implementation role.
• Structured onboarding and training on the named systems, standard checklists, testing steps, and customer handoff procedures.
• Regular check-ins with the implementation team lead to review priorities, questions, and work quality.
• Opportunities to build requirements gathering, project planning, user acceptance testing, and change control skills through assigned implementation work.
• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.