Customer Experience Representative

Customer Experience Representative (CXR)

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the Daytona Beach Airport. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at the Daytona Beach Airport, 700 Terminal Dr, Daytona Beach, FL 32114

This pay for this position starts at $17.31 / hr ($17.81 / hour after 4pm) PLUS monthly customer service bonus incentives. This is an anticipated yearly target of $36,000 / year - $45,600 / year

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule: Apart from religious observation, interested candidates must be able to work at least one of the following full-time (40 hour/week) shift schedules, including holidays:

• Thursday - Monday: 8am-4pm, Tue/Wed: OFF
• Tuesday - Saturday:11am-7pm, Sun/Mon: OFF

Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related convictions on driving record in the past 5 years

Must be able to understand, read, write and speak English

Must be willing to work at the Daytona Beach Airport

Must be willing to accept pay of $17.31 / hour ($17.81 / hour after 4pm) plus monthly customer service bonus incentives

Apart from religious observation, must be able to work at least one of the following full-time (40 hour/week) shift schedules, including holidays:

• Thursday - Monday: 8am-4pm, Tue/Wed: OFF
• Tuesday - Saturday:11am-7pm, Sun/Mon: OFF