Application Support Manager (Provisional)

Illustrative only Plans, assigns, supervises, and reviews the work of staff engaged in application support and New York State data reporting; Coordinates application development, configuration, implementation, maintenance, and support activities for BOCES programs and component school districts; Oversees the operation and support of applications and data systems used for instructional, administrative, and regulatory reporting purposes; Supervises processes related to New York State data reporting to ensure accuracy, timeliness, and compliance with applicable requirements; Works with BOCES departments, component school districts, and vendors to identify system needs and implement application solutions; Reviews system changes and enhancements to ensure operational requirements and data integrity standards are met; Coordinates internal and external resources to support application projects within established timelines; Acts as liaison with vendors and stakeholders regarding application issues, enhancements, and system performance; Ensures compliance with applicable Federal, State, and BOCES policies relating to data security, privacy, and system access; Develops and maintains documentation and procedures related to supported applications and data systems. If you have questions, please contact Debra Luna View phone number on click.appcast.io or View email address on click.appcast.io MINIMUM QUALIFICATIONS – OPEN-COMPETITIVE: Either:

1. Possession of a Bachelor’s Degree, or higher, AND five (5) years of full-time paid experience, or its parttime equivalent, in application or software support, two (2) of which shall have included experience as a project leader or management level supervisor; OR
2. Possession of an Associate’s Degree AND seven (7) years of full-time paid experience, or its part-time equivalent, as described in (1) above, three (3) of which shall have included experience as a project leader or management level supervisor; OR
3. An equivalent combination of training and experience as defined by the limits of (1) and (2).

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of application support principles and practices; Thorough knowledge of systems analysis, data management, and application testing; Good knowledge of the principals and practices of project management; Working knowledge of New York State educational data reporting requirements; Ability to supervise and coordinate technical staff; Ability to plan and prioritize multiple projects; Ability to analyze operational needs and implement effective application solutions; Ability to communicate effectively in English both orally and in writing; Analytical reasoning ability; Good judgment; Honest; Tact; Courtesy. #J-18808-Ljbffr Wayne-Finger Lakes BOCES