Director of Software Support Engineering

Director of Software Support Engineering

As a Director of Software Support Engineering within our Enterprise Technology organization, you'll lead the engineering teams responsible for the reliability, availability, and continuous operational health of our most critical platforms. You'll oversee the support ecosystem for everything from customer-facing web and mobile applications to highly-available RESTful microservices, core back-end Java systems, and complex big data pipelines.
You'll bridge the gap between development and operations, bringing a deep engineering mindset to incident response, root-cause analysis, and system optimization. To succeed, you'll leverage your solid experience in diagnosing, debugging, and maintaining emerging and traditional technologies such as:

• Languages & Frameworks: Node.js, Java, GO, AngularJS, React, Python, Ruby, Perl
• Data & Integration: REST, JSON, XML, NoSQL databases, relational databases, Spark
• Infrastructure & DevOps: AWS/Cloud Infrastructure, Artifactory, Maven, iOS, Android

Beyond the core stack, you will champion operational excellence by driving the adoption of modern observability tools, automated recovery solutions, and robust CI/CD practices to ensure our enterprise systems are resilient, scalable, and secure.

You will:

• Lead, manage and grow multiple teams of product focused software engineers
• Mentor and guide the professional and technical development of engineers on your team.
• Work with product managers to understand desired application capabilities and testing scenarios
• Continuously improve software engineering practices
• Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack development tools and technologies
• Lead the craftsmanship, availability, resilience, and scalability of your solutions
• Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity
• Work across to improve the velocity of your and other teams
• Lead efforts to deploy new and existing applications into AWS environments
• Break existing monolithic applications into micro service architectures and build new microservices

Basic Qualifications:

• Bachelor's Degree
• At least 7 years' experience in software development
• At least 5 years' experience in people management

Preferred Qualifications:

• Master's Degree in Computer Science or a Master's Degree in Software Engineering
• 10+ years' of experience in software development
• 5+ years' of experience in Agile practices
• Experience leveraging interactive AI tooling to accelerate productivity, utilizing capabilities beyond basic code completion

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $244,700 - $279,200 for Director, Software Engineering

Plano, TX: $244,700 - $279,200 for Director, Software Engineering

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).