Senior Production Support Engineer

Role: Senior Production Support Engineer

Location: Austin, TX (Onsite)

Exp. Level: 8+ yrs

Role Purpose Owns AI-augmented incident triage, runbook execution, and root-cause analysis, and separately owns AI-powered anomaly detection and spend/usage alerting.

Key Responsibilities:

• Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.
• Build and maintain AI-powered anomaly detection and spend/usage alerting.
• Support the 99.99% uptime target during core PST business hours (8AM-5PM)
• Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
• Contribute to baselining incident response/resolution times post-transition.

Must-Have:

• 8 13 years in production support or SRE, including incident management.
• Experience with monitoring/alerting tooling, ideally GCP-native.
• Demonstrated root-cause analysis discipline at production scale.

Nice-to-Have:

• Experience with AI-based anomaly detection tools.
• Node.js or Python for support automation/scripting.

The pay range for this role is $115k- $125k per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate.

This role is also open for contract: $65/hr - 75/hr

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at View email address on us.fitly.work ."