Customer Service Representative

We will be hiring for Care Coordinator/Customer Service Representatives at our Healthcare client for their upcoming peak season! These positions are 100% Remote US. Contract roles to start with opportunity for extension and/or permanent conversion. Hours: M-F, 7AM-8PM CST (will be scheduled 8 hour shift) Pay Rate: $20/hr Start Date: anticipated 10/5 (no time off Oct-Dec) 100% Remote US - must have reliable internet and dedicated workspace Equipment is provided Must have previous Healthcare Call Center experience. Medicare/Medicaid knowledge preferred. Job Details: • Applies acquired job skills and company policies and procedures to complete assigned tasks

• Works on routine assignments that require basic problem resolution

• Refers to policies and past practices for guidance

• Receives general direction on standard work; receives detailed instruction on new assignments

• Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes

• Resolve patient's questions and concerns regarding patient journey status

• Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone

• Place outbound phone calls for patient follow-ups or confirmations

Required Skills: • Ability to multitask, utilizing specific software programs while speaking with patients and/or healthcare staff.

• Ability to type a minimum of 40 WPM.

• Ability to transcribe (type) accurate notes while speaking to customer.

• Microsoft Products experience required.

• Ability to navigate video conferencing tools such as Microsoft Teams and Zoom.

• Must have the ability to work via video conferencing as required by leadership.

• Exceptional, professional verbal communication skills with friendly, empathetic, and patient centric focus

• Independent worker and self-starter with solid time management skills and ability to work with high volume production teams

• Continuous learner with a desire to move into a senior level role

• Solid work-ethic and driven to achieve daily/weekly metrics

• Strict adherence to company attendance policies

Client assessments required with passing score.  Background check is Criminal, Employment, Education and Drug Screen. Please email your resume to View email address on randstadusa.com for more information! 

salary: $19.99 - $20 per hour
shift: First
work hours: 7 AM - 8 PM
education: High School

Responsibilities

• Applies acquired job skills and company policies and procedures to complete assigned tasks

• Works on routine assignments that require basic problem resolution

• Refers to policies and past practices for guidance

• Receives general direction on standard work; receives detailed instruction on new assignments

• Consults with Supervisor or senior peers on complex and unusual problems

• Accountabilities in this role

• Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes

• Resolve patient's questions and concerns regarding patient journey status

• Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone

• Place outbound phone calls for patient follow-ups or confirmations

Skills

• Managed Care
• Handling Confidential Information
• Call Center
• Microsoft Office
• Call Center Support
• Basic Software Skills
• Typing Skills
• Healthcare (2 years of experience is required)
• Medicare/Medicaid (2 years of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.