Commercial Banking Client Representative

Commercial Banking Client Representative

At U.S. Bank, we're committed to helping our clients and communities thrive. As a Commercial Banking Client Representative, you'll serve as a trusted resource for commercial, corporate, and small business clients utilizing treasury management products and services.

In this role, you will be the primary point of contact for clients seeking assistance with treasury-related products, technical issues, and servicing requests. You will investigate and resolve client concerns, partner with internal teams to provide solutions, and deliver a high-quality customer experience while managing multiple priorities in a fast-paced environment.

Successful candidates bring strong customer service skills, technical aptitude, problem-solving abilities, and a desire to learn complex banking products. This position offers the opportunity to develop expertise in treasury management services while supporting some of U.S. Bank's most valued commercial clients.

Primary Responsibilities

• Serve as a primary service contact for commercial, corporate, and business banking clients.
• Provide support for treasury management products and services.
• Research and resolve client issues while ensuring a positive and professional experience.
• Troubleshoot technical challenges, including online banking, file transmission, and product-related issues.
• Collaborate with internal partners to resolve complex servicing requests.
• Manage multiple client inquiries while maintaining accuracy and attention to detail.
• Learn and apply knowledge of treasury products, processes, and servicing procedures.
• Build strong relationships with clients through proactive communication and effective problem resolution.

Preferred Qualifications

• Customer service, call center, banking operations, treasury support, or commercial banking experience.
• Strong verbal and written communication skills.
• Demonstrated ability to solve problems independently and think critically.
• Technical aptitude and comfort learning new systems and applications.
• Ability to multitask and manage competing priorities.
• Positive attitude and commitment to delivering an exceptional client experience.

Work Environment

• Operating hours for the team are 7:00 AM to 7:00 PM Central Time.
• New hires should be flexible to work assigned schedules within those operating hours.
• Initial training is conducted onsite to support knowledge development and team integration.

This role requires working from one of the listed U.S. Bank locations three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $28.99 - 35.43