Customer Service Rep

Job Description

Job Description

Join UCT and be part of the fastest-growing sector in the world ! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Service Rep to join us in Austin, TX!

The Customer Service Representative delivers exceptional customer support and inside sales service to strategic accounts, ensuring timely responses to inquiries and driving order fulfillment. This role serves as the primary liaison between customers and internal teams, supporting quoting, order tracking, and production coordination to meet sales targets and enhance customer satisfaction.

Essential Duties and Responsibilities:

• Respond to customer inquiries regarding quotes, samples, technical support, and order status.
• Serve as the primary point of contact for customer communication and issue resolution.
• Follow established procedures to generate accurate and profitable quotes and sample responses.
• Proactively follow up on business opportunities and provide weekly status updates.
• Collaborate with Sales and internal departments to ensure a seamless customer experience.
• Maintain accurate and up-to-date records of quotes, orders, and customer interactions.
• Support achievement of monthly and quarterly booking goals through order closure.
• Attend production meetings and provide customer delivery commitments.
• Monitor and drive orders through production to ensure on-time delivery (OTD).

Knowledge, Skills, Experience

• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Collaborative mindset with the ability to work effectively in team environments.
• High attention to detail and commitment to accuracy.
• Dependable with a strong work ethic and consistent attendance.

Education, Certifications, Requirements:

• High School diploma or equivalent combination of education and experience preferred.
• Experience as an Inside Sales Representative.
• Semiconductor industry experience preferred.

Work Environment:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work may require the ability to lift 10-20 pounds infrequently.

Environmental Exposure:

• May involve exposure to moderate noise levels from printers, faxes, computers etc.

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.