Bilingual Customer Service Representative - B030

Job Description

Job Description

Now Hiring: Bilingual (Spanish/English) Customer Service Representative
Location: Salt Lake City, UT | Schedule: Full-Time, Non-Exempt

Serve with Excellence. Support with Care.
At Mygrant Glass , we’re looking for a dependable Customer Service Representative to provide outstanding support to our customers and branch operations. In this role, you’ll be the first point of contact for both English- and Spanish-speaking clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service.

Beyond the front desk, you’ll assist with returns, account management, and coordination with the warehouse team to maintain smooth and efficient operations. As a key member of our branch team, you’ll communicate clearly, problem-solve effectively, and deliver the exceptional service that defines Mygrant Glass .

We also value fair and competitive pay rates. 

Where a pay band is provided, actual pay may be above the listed range based on the individual's experience, education, certifications, knowledge, skills, and geography/work location. The listed range reflects what we reasonably expect to pay for this opportunity at the time of posting.

Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local law. Base pay does not include other forms of compensation. Mygrant Glass is proud to offer its employees a comprehensive benefits package including:

• Medical
• Dental
• Vision
• Life insurance
• FSA plans
• 401(k) plus matching
• Holiday, sick, and vacation days

Customer Service Representative 

Non-Exempt 

Reports To: Branch Manager 

Schedule: M-F Dayshift w/ rotating Saturdays 

POSITION SUMMARY: 

A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process. 

ESSENTIAL JOB FUNCTIONS: 

• The following responsibilities are subject to change based on the needs of the company and the employee level.  

• Enter customer orders for auto glass parts and process customer returns. 
• Process daily cash, credit cards, and check deposits with accurate data entry. 
• Assist with inventory - interacting with operation warehouse inventory control. 
• Interact with customers via telephone and in-person providing information and assistance. 
• Manage customer accounts with discretion and escalate customer concerns as needed. 

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.  
• Keep records of customer interactions, process customer accounts and file documents.