Personal Computer Services Technician G115 - Information Technology

Technical Operations Field Technician

The Technical Operations Field Technician is the first IT responder to client issues within the Columbus Consolidated Government (CCG). The Field Technician is expected to diagnose and troubleshoot common issues with client machines, network devices, networks, and other CCG technology equipment as necessary. They are expected to coordinate with other divisions within the CCG Information Technology department to solve more complex issues. Additionally, the Field Technician is expected to be able to provide front-line customer support during times of emergency.

• Troubleshoots, tests, repairs, and services client workstations or any other technology equipment.
• Provides initial network issue triage.
• Provides service and customer support during field visits.
• Manages on-site installation, repair, maintenance, and testing.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces detailed service reports.
• Documents processes.
• Operates vehicles and machinery in a safe manner.
• Follows company procedures and protocols.
• Cooperates with other IT Divisions and shares information across the organization.
• Makes appropriate recommendations on repairs, diagnostics, and equipment specifications.
• Builds positive relationships with customers
• Maintains and expands job knowledge, skills, and abilities.
• Performs other related job duties as assigned.

The Columbus Consolidated Government is proud to offer an exceptional compensation and benefits package. Benefits include the following:

• Low-cost Medical Insurance
• Prescription Drug Plan
• Dental Plan
• Vision Plan
• Flexible Spending Accounts
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Credit Union
• Direct Deposit
• 12 Paid Holidays
• Vacation Leave
• Sick Leave
• PERK Time Off
• Retirement Plan
• Supplemental Retirement Plan
• Free and Discounted Services
• Employee Assistance Program

Take advantage of these free and discounted City Services offered to all City Employees.

• Discounted Movie Tickets
• Free Notary Services
• Ride a Metra Bus for Free
• Free Mulch
• Free Fire/Safety Home Inspection
• Driver's Training for Employee Dependents
• Oxbow/Bull Creek Golf Course discounts
• River Center Discounts
• Cell Phone Carrier Discounts

Retirement Plan The Columbus Consolidated Government offers a defined benefit retirement plan to eligible employees who work in General Government and in Public Safety. Employees in the pension plan must meet both age and years of service requirements to qualify for retirement. The current vesting period is ten years, and the current pension contribution rate is 8% of your gross salary. Supplemental Retirement Plan The Columbus Consolidated Government offers a Deferred Compensation Plan or supplemental retirement plan that is tax deferred. This plan allows employees to contribute a portion of their salary, before federal and state taxes, to a retirement account. Your compensation is more than a paycheck, it allows you to plan for your financial future as well.