Associate Instructional Designer

The Associate Instructional Designer plays a key role within Assurant Training Academy (ATA), supporting training administration, scheduling, reporting, class preparation, and training development. As a foundational member of the instructional design team, this role collaborates with the Training Academy team and subject matter experts to develop industry-leading curriculum that supports the goals of Assurant, its industry partners, and global automotive markets.

What will be my duties and responsibilities in this job?

Training Department Coordination

• Coordinate training requests, scheduling, registrations, and event management through Salesforce.

• Maintain training records, class updates, field team changes, and enrollment processes.

• Support classroom logistics, training materials, equipment readiness, and supply management.

• Manage invoicing, payment reconciliation, refunds, and financial tracking/reporting.

• Provide exceptional customer service and administrative support to customers, field teams, and trainers.

• Coordinate travel information, class communications, certification requests, and onboarding support for new team members.

• Assist with Field Operations and F&I training program delivery and administration.

Instructional Design

• Design, develop, and maintain engaging learning solutions across classroom, virtual, online, and blended-learning environments using adult learning principles.

• Create instructional materials including curricula, assessments, job aids, exercises, tutorials, and performance support resources.

• Partner with subject matter experts to define learning objectives and develop effective training programs.

• Implement quality assurance processes by incorporating learner feedback, survey results, and performance data into continuous improvement efforts.

• Support knowledge management initiatives and integrate Knowledge Base resources into learning strategies.

• Monitor course quality, content accuracy, and learner experience through LMS administration and issue resolution.

• Research and recommend innovative learning technologies, methodologies, and industry trends to enhance training effectiveness.

What are the requirements needed for this position?

• High school diploma or equivalent in addition to minimum of 2 years of previous instructional design work

• Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs

• Development of creative and engaging training materials for adult audience in a variety of formats and media, as well as story boarding and user guides

• Minimum of 2 years demonstrated proficiency in designing, building, and deploying instructor e-learning modules using real-time technology and the ADDIE model of curriculum development with an emphasis on Constructivist approaches

• Proficiency in Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook)

• Knowledge of Salesforce, Adobe Acrobat, and SharePoint

• Team player who will thrive in a fast-paced environment

• Excellent communication skills, both written and verbal

• Ability to think outside of the box to resolve problems

• Relentless drive to resolve customer needs and questions

• Capable of performing a wide range of duties and adapting well to change

• Excellent time management and organizational skills

What other skills/experience would be helpful to have?

• Bachelor’s degree from an accredited college or university in instructional design, e-learning, or education is preferred

• Results Oriented: Must be metrics driven utilizing benchmarking and analysis to create, revise and reshape instructional programs

• Communicates Effectively: Expresses thoughts and ideas in a clear and concise manner and provides information to others in way that considers the needs of the situation and audience

• Plans and Organizes: Manages work activities to reach a desired business objective on time, within budget and according to specifications

• Strong Collaborator: Seeks the opinions of others and engages colleagues, managers, and employees to create buy-in, specifically when consensus cannot be reached

• Influencing Skills: Is able to build value-based relationships and leverage them to get things done

What are the working conditions and physical requirements of this job?

• General office demands

• This is a hybrid role. This individual must work in our The Woodlands, TX office one week a month.

How much should I expect to travel?

5% travel

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.