General Manager

Job Description

Job Description

RESPONSIBILITIES

The General Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to company standards, policies and procedures, and in compliance with all applicable laws.

• Able to perform all responsibilities of restaurant team members 
• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers, and other support staff
• Foster a positive work environment by promoting teamwork, providing coaching and feedback, and by resolving conflicts 
• Implement training programs to enhance team member skills and performance
• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of company standards and systems
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere
• Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues
• Monitor and control food and labor costs, inventory levels, and waste to maximize profitability
• Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships
• Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities
• Communicate restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing, and sampling 
• Completion of GFS and other vendor orders to ensure all products are fully stocked but within par needs
• Conduct operational assessments and corresponding action plans for food safety and company standards

Requirements

• Basic computer skills
• Fluent in spoken and written English 
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
• College Degree preferred
• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team including giving positive and constructive feedback
• Guest focused
• Time Management
• Ability to manage conflict
• Problem solving
• Motivating others
• Standing on feet for extended periods of time
• Repetitive motion including bending, stooping and reaching
• Lifting objects, including boxes, ice, and product up to 50lbs (if applicable)
• Withstanding extreme temperatures for short periods of time
• Working in a small space
• 50 hours per week, 10-hour shifts
• Evenings, Holidays, and Weekend availability may be required

Former hiring manager is now over at Works and wanted to see if we could help out with this.

I know there are several people that like to work off specs roles so here you go.

They had 2 agencies and their own search and couldn’t find anyone good or people that just didn’t show up for the interview.

“Good with 25% fee I assume?   Yeah, but I don't like it.  Beggars can't be choosers though. Gecko is only 10% for restaurant level, which probably explains the struggle I am having. 

Mon- Friday  10 hour shifts, occasional weekend, but rare

Their café sits in a hospital 

Monthly bonuses-  most range form 750-1,000 per months so 10-12K per year

KEYS:

1-     BS Degree                                                                    REQUIRED
2-     5+ years experience                                                   REQUIRED
3-     Able to present findings                                            REQUIRED
4-     Good systems  (Power Bi .Epicor)                              Preferred

The Works Café got its start in Manchester, Vermont. The year was 1988 and we served delicious, traditional bagels and other healthy foods sourced locally. Today, the Works has eleven cafés throughout New England and still operates on its founding principles: Good food for great people and a better planet.
Today, The Works Café still reflects the early idealism of its founders. The company continues to run on the principal of the triple bottom line—people, planet, profit.

RESPONSIBILITIES

The Works Café General Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to company standards, policies and procedures, and in compliance with all applicable laws.

• Able to perform all responsibilities of restaurant team members 
• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers, and other support staff
• Foster a positive work environment by promoting teamwork, providing coaching and feedback, and by resolving conflicts 
• Implement training programs to enhance team member skills and performance
• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of company standards and systems
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere
• Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues
• Monitor and control food and labor costs, inventory levels, and waste to maximize profitability
• Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships
• Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities
• Communicate restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing, and sampling 
• Completion of GFS and other vendor orders to ensure all products are fully stocked but within par needs
• Conduct operational assessments and corresponding action plans for food safety and company standards

Requirements

• Basic computer skills
• Fluent in spoken and written English 
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
• College Degree preferred
• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team including giving positive and constructive feedback
• Guest focused
• Time Management
• Ability to manage conflict
• Problem solving
• Motivating others
• Standing on feet for extended periods of time
• Repetitive motion including bending, stooping and reaching
• Lifting objects, including boxes, ice, and product up to 50lbs (if applicable)
• Withstanding extreme temperatures for short periods of time
• Working in a small space