IT Desktop Support Technician

Desktop Support Technician

Location: Santa Isabel, PR

Schedule: 100% Onsite (5 Days per Week)

Pay Rate: $18-$20/hour

Position Type: Long-Term Opportunity

About the Opportunity

Join a leading aerospace and advanced manufacturing organization that develops technology and components used across commercial aviation and defense industries. This facility supports critical manufacturing and engineering operations, creating a fast-paced environment where technology plays a vital role in keeping the business running efficiently.

This is a long-term opportunity for someone looking to grow their IT career while gaining experience in a large enterprise environment supporting a diverse user base.

Position Overview

We are seeking a Desktop Support Technician with strong technical troubleshooting abilities and a customer-first mindset. The ideal candidate enjoys helping others, solving technology issues, and providing high-quality support to employees across the organization.

This role requires hands-on support of desktops, laptops, software, printers, and other end-user technologies while delivering excellent customer service.

Responsibilities

• Provide onsite desktop support for hardware, software, and technology-related issues
• Troubleshoot Windows workstations, laptops, printers, and peripherals
• Support Microsoft 365 applications and end-user requests
• Install, configure, and deploy desktops, laptops, and related equipment
• Respond to and resolve service tickets in a timely manner
• Assist with user account, password, and access-related issues
• Support mobile devices and basic network connectivity troubleshooting
• Document incidents, resolutions, and support activities
• Escalate advanced issues when necessary
• Deliver a high level of customer service to employees across the facility

Required Qualifications

• Previous experience in Desktop Support, Help Desk, Technical Support, or IT Support
• Strong customer service and communication skills
• Experience supporting Windows operating systems and Microsoft 365
• Basic knowledge of networking concepts and troubleshooting
• Ability to prioritize and manage multiple support requests
• Strong problem-solving skills and attention to detail
• Comfortable working onsite in a manufacturing and corporate environment

Preferred Qualifications

• Experience supporting enterprise environments
• Familiarity with Active Directory and ticketing systems
• Experience with hardware deployments, imaging, and workstation setup
• CompTIA A+ or related IT certifications

Why Apply?

This is a long-term opportunity to join an organization known for innovation, advanced technology, and precision manufacturing. You'll gain valuable enterprise IT experience, work directly with end users, and play a key role in supporting the technology that helps power critical aerospace and manufacturing operations.

If you're a customer-focused IT professional looking for stability, growth, and hands-on technical experience, we'd love to hear from you.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.