Sr. Manager, Customer Supply Chain

Job Type Full-time Description Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family‑owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award‑winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, Parmalat® milk, and a yogurt portfolio that includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®. At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued. Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy. From your PASSION to ours Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Senior Manager, Customer Supply Chain based in Londonderry, NH. This role will be the primary supply chain liaison between yogurt customers and is responsible for enabling service excellence and managing broad senior‑level supply chain relationships. The Senior Manager will partner with commercial and supply chain teams to shape new policies, efficiency programs, and capabilities from a customer lens, influence the internal consolidation roadmap, and define metrics that measure the value of customer‑supply‑chain programs. The initial objective is to ensure service excellence and to implement scorecards and tracking mechanisms to meet the goals of integration, efficiency programs, and policies. The Senior Manager reports to the Director, Customer Service. Lead Operational Team Lead and coach team to achieve order‑to‑delivery excellence with customers. Enable policy compliance. Identify and influence customers on operational efficiency, e.g., Ti‑Hi (tier/height) and order patterns. Lead process changes on service, communication, and capability improvements. World‑Class Customer Supply Chain Partner Build partnerships with customers’ senior supply chain management. Engage in Joint Business Plan (JBP), lead routine supply‑chain partnership customer meetings, publications, and annual planning. Build and publish customer scorecards. Identify areas of KPI improvement and lead influence conversations with customers to reduce costs through programs such as On Time In Full (OTIF), Customer Pick‑up (CPU), and fines & fees. Lead & Influence Policy, Programs, Capabilities Act as an internal supply‑chain customer liaison, providing operational and strategic influence to optimize service, current and future capabilities. Own network consolidation as the primary voice‑of‑customer lead, including analysis, design, build, test, and launch. Lead strategic voice‑of‑customer initiatives to refine and launch efficiency programs and opportunities. Influence enhanced definition and execution of policy governance. Represent and guide customer focus on Lactalis priorities: waste, transportation/CPU, warehouse efficiency. Identify cost‑to‑serve root causes and develop action plans for overall cost optimization. Support and lead enhanced internal customer value tracking, reporting, and communication. Supervisory Responsibilities Overall direction, coordination, and evaluation of the Customer Supply Chain team. Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems. Work Conditions Travel is required occasionally. Extended hours may be necessary depending on the project needs. Tools such as a computer and phone may be provided. Reasonable accommodations may be made for individuals with disabilities. Physical presence in the office is required, in accordance with the Hybrid Work Policy. Commitment to a safe working environment that promotes the health and well‑being of all employees. Requirements Qualified Applicants Will Contribute The Following Education Bachelor's degree in Business Administration required; supply chain management or a related field is preferred. Experience 5+ years of supply‑chain experience is a plus, with at least 2 years in customer service or sales supporting a major customer. Consumer package goods experience and food industry experience preferred. Experience across multiple disciplines, preferably in logistics and/or sales. Experience leading cost‑reduction and efficiency improvement initiatives. Certifications and Specific Knowledge Demonstrated strengths in critical thinking, problem solving, issue resolution, and continuous improvement. Supply‑chain expertise. Customer‑focused operations. Strategic and scenario planning. Project and program management. Data & analytics / technology proficiency. Continuous improvement. At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including education reimbursement. Lactalis is an equal‑employment‑opportunity employer. We will not discriminate against applicants with regard to any legally‑recognized basis including, but not limited to, veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. #J-18808-Ljbffr