Mobile Associate, Store-In-Store - Retail Sales

Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, thrive in a high‑traffic environment, and help customers navigate evolving technology. Mobile Associates build relationships through meaningful interaction, identifying customer needs and recommending solutions. Job Responsibilities Proactively engage a broad range of customers in a high‑traffic retail environment; use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions. Leverage digital self‑serve tools during customer interactions and onboarding; identify customer needs and employ solution‑based selling to fully demonstrate the value of T‑Mobile products and services. Complete training on the T‑Mobile in‑store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer ready. Stay customer obsessed; build rapport, trust, and loyalty; proactively reach out to potential customers to drive sales; capture referrals and follow up; manage “Be Back” processes; perform price overrides for specialty offers. Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing. Education and Work Experience High School Diploma or GED (Required) At least 6 months of customer service and/or sales experience, retail preferred (Preferred) Knowledge, Skills and Abilities Coaching (Required) Communication (Required) Consultative Selling (Required) Customer Communications (Required) Customer Education (Required) Customer Engagement (Required) Customer Needs Identification (Required) Customer Referrals (Required) Customer Satisfaction Management (Required) Customer Service (Required) Leadership (Required) Product Knowledge (Required) Relationship Building (Required) Sales (Required) Sales Prospecting (Required) Sales Techniques (Required) Additional Requirements: At least 18 years of age Legally authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position No Compensation Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days... promote to Mobile Expert role; eligible for annual incentive target of $18,000/year. All employees guaranteed earnings of $20/hour inclusive of base pay and incentives; all eligible for annual stock grant. Benefits T‑Mobile offers medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, childcare subsidy, tuition assistance, tuition coaching, and other voluntary insurance and assistance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, commuter and transit programs. Learn more at Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation If you have a disability and need reasonable accommodation, please contact View email address on click.appcast.io. This contact is not a means to apply for or inquire about a position. #J-18808-Ljbffr