Manager Of Training

Job Description

Job Description

POSITION SUMMARY
The Manager of Training is responsible for overseeing all aspects of leadership
development, training execution, onboarding, certification compliance, recruiting support,
and operational training initiatives across the market. This position serves as the primary
link between Operating Partners, General Managers, Assistant Managers, Training
Managers, Certified Trainers, and Managers-in-Training (MITs) to ensure consistent
development, operational excellence, and succession planning.

The Manager of Training creates, implements, monitors, and continuously improves
training systems while maintaining accountability measures, reporting tools, and
development programs that support company growth and operational success. This role
partners closely with restaurant leadership teams to ensure training standards are
executed consistently while providing operational support when needed. This position
plays a key role in leadership development, succession planning, operational readiness,
and support for new store openings and growth initiatives.

The Manager of Training is developed and mentored by the Director of Training and works
closely with Operating Partners to support strategic training initiatives, leadership
development, succession planning, and operational performance throughout the market.

QUALIFICATIONS
 Recommendation from the Director of Training and approval from Operating
Partners.
 Minimum 5 years of restaurant leadership experience.
 Previous experience developing leaders and training programs.
 Strong knowledge of Zaxby's operating systems, standards, and culture.
 Proven ability to coach, mentor, and develop managers.
 Strong organizational, communication, and project management skills.
 Proficiency in Schoox, Microsoft Office, Jolt, Teamworx/Crunchtime, PAR POS, and
iSolved.
 Current ServSafe Manager Certification.
 Ability to travel between locations and maintain a flexible schedule.

KEY RESPONSIBILITIES
Recruitment & Candidate Management
 Review and screen management applicants.
 Conduct initial phone interviews.
 Present qualified candidates, interview evaluations, and hiring recommendations to
Operating Partners for final interview consideration.
 Maintain recruiting pipeline and staffing reports.

MIT Program Management
 Facilitate orientations and prepare MIT binders and tools.
 Manage MIT schedules, training plans, progress tracking, and assessments.
 Coordinate 2-Week Readiness Assessments and communicate outcomes.
 Maintain MIT documentation and onboarding records.

Training Pipeline Administration
 Maintain weekly training pipeline reports.
 Track MIT progress, ZU completion, certifications, validation status, trainer bench,
ServSafe compliance, staffing needs, and leadership bench strength.
 New store opening staffing plans.
 Trainer deployment planning for growth initiatives.
 Leadership readiness for future openings.

General Manager & Assistant Manager Support
 Support GMs and Assistant Managers with training plans, certifications,
onboarding, and development.
 Ensure GMs, Assistant Managers, Trainers, and Training Managers follow
established training processes.
 Conduct accountability follow-ups and assist with development plans.
 Serve as a resource for operational and leadership challenges.

Training Manager Leadership & Development
 Manage Training Manager schedules, assignments, and development.
 Conduct weekly Training Manager meetings.
 Review email etiquette, recaps, projects, productivity, and performance metrics.
 Coordinate support for staffing shortages and operational needs.
 Track Training Manager bonus qualifications.
Certification & Compliance
 Maintain manager certifications, validations, and ServSafe records.
 Ensure compliance with training, food safety, and operational standards.

Training Program Development
 Create and improve FOH, BOH, Trainer, and Management training systems.
 Develop guides, job aids, presentations, station standards, and operational tools.
 Standardize training processes across all locations.
 Continuously evaluate and improve training systems, assessments, learning paths,
and development programs.
 Ensure training materials remain current and aligned with operational and brand
standards.

Trainer Certification Program
 Facilitate trainer certifications.
 Maintain trainer bench and development plans.
 Ensure consistency in trainer certification processes.

LTO Execution
 Lead market-wide LTO training, manager calls, rollout tools, and preparation plans.
 Ensure stores are prepared for successful execution.

Operational Support & Field Training
 Work operational shifts to support restaurants and training initiatives.
 Conduct restaurant visits, audits, observations, and coaching sessions.
 Support leadership transitions and sta