Call Center Representative

Description Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by scheduling appointments and fielding patient questions. This position is responsible for customer inquiries through a centralized call center, data entry in the computer system, utilizing resources to remain current and working as a team. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Facey Medical Foundation and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Responsibilities Provide support to the Call Center Team by scheduling appointments, fielding patient questions, responding to customer inquiries through a centralized call center, entering data into the computer system, and collaborating with internal departments. Maintain up‑to‑date knowledge of resources while working as a team. Required Qualifications 2 years customer service experience. Preferred Qualifications 1 year medical office or health care experience. Epic experience. Medical terminology experience. Bilingual English/Spanish communication. Compensation Pay Range: $24.00 – $31.52 per hour. Additional compensation may be available through shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits Providence offers a comprehensive benefits package, including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, paid parental leave, vacation and holiday time, wellness resources, and more. Learn more at the Providence benefits page. Equal Opportunity Statement Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #J-18808-Ljbffr Providence Health Plan Group