Customer Service/Project Management Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Retail First, located in Elgin, IL, is seeking a highly organized and customer-focused Customer Service / Project Management Coordinator to join our team. This role blends customer service and administrative responsibilities, including managing sales, purchase, and shipping orders while supporting project coordination efforts.

The ideal candidate is detail-oriented, proactive, and comfortable working in ERP systems and Excel to manage data, track orders, and support project execution. If you thrive in a fast-paced environment and enjoy ensuring operational excellence and customer satisfaction, we encourage you to apply.

Key Responsibilities

Customer Service & Order Management

• Answer Incoming Calls: Serve as the first point of contact for customers, responding professionally to inquiries and providing prompt support.
• Create Sales Orders: Accurately enter customer orders into the ERP system, ensuring complete and correct order details.
• Create Purchase Orders: Generate purchase orders to support inventory needs and project requirements.
• Create Shipping Orders: Process shipping documentation and coordinate with warehouses and delivery teams to ensure timely dispatch.
• Order Follow-Up: Monitor sales, purchase, and shipping orders to ensure timely processing and issue resolution. Proactively communicate with customers and suppliers regarding order status.
• Customer Inquiries: Respond to questions regarding order status, delivery timelines, and product information with clarity and professionalism.

Project Management Support

• Assist in planning and tracking project milestones to ensure deadlines are met.
• Support project managers with documentation, scheduling, and internal communications.
• Coordinate with internal teams, vendors, and customers to ensure seamless project execution and high customer satisfaction.

ERP & Data Management

• Utilize the ERP system to manage order data, track inventory levels, and generate reports.
• Use Excel to maintain order tracking spreadsheets, analyze data, and support reporting.
• Ensure data accuracy and maintain up-to-date records in all systems.

Qualifications

Experience

• Prior experience in customer service, order management, or project coordination.
• Experience in retail, manufacturing, or supply chain environments preferred.

Technical Skills

• Experience with ERP systems (e.g., SAP, Oracle, or similar platforms).
• Strong proficiency in Microsoft Excel (data tracking, reporting, analysis).

Core Competencies

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively in a team environment.