Customer Relations Coordinator (Seattle)

Job Title: Key Account ManagerIndustry: Molecular Diagnostics / Liquid BiopsyOur client is a biotechnology company established to commercialize an innovative prostate cancer diagnostic test. This discovery originated from a genetic breakthrough at a prestigious university, leading to the company's formation.Our client is in search of a dynamic Key Account Manager to join their expanding team. The ideal candidate will bring a high-level of business development expertise to engage with physicians and healthcare facilities in promoting and facilitating future diagnostic solutions. This involves a urine-based liquid biopsy aimed at aiding doctors in enhancing patient care by averting unnecessary prostate biopsies. The perfect fit for this role will oversee all sales operations for a growing CLIA certified diagnostic enterprise. The individual must effectively manage daily business affairs, collaborate with various team members in the organization, and show commitment to resolving challenges promptly as they arise.Key Responsibilities:Oversee day-to-day sales operations within designated territoryDisplay proficiency in applying scientific concepts during sales processesRegularly interact with sales counterparts nationwideProvide accurate territory forecasts as neededEngage with Sales, Marketing, CLIA lab professionals, operations, and executive teamOffer timely assistance and solutions to inquiries from customers, patients, providers, and partnersFocus on process enhancement for increased efficiency and customer satisfactionCollaborate with lab operations to ensure successful functions like launches, conferences, and process improvementsThis role involves handling PHI. Thus, the ideal candidate should possess experience in managing PHINew hires will be required to complete HIPAA/PHI trainingCommitment to staying informed about Diagnostics' offerings and servicesTravel responsibilities - minimum 50%QualificationsEducation and Experience:Bachelor’s degree mandatory with at least 5-10 years’ experience in sales to physician offices and healthcare networksPrevious sales experience in Urology or Diagnostics highly preferredDemonstrated history of successful sales accomplishmentsAbility to build trust with senior healthcare professionalsExcellent enthusiasm, communication skills (written and verbal), and capacity to develop impactful messages for customers and executivesExperience with CRM systems and Microsoft products such as Excel, PowerPoint, and WordCapable of traveling at least 50% of the work weekAbility to lift and deliver MPS kits to physician officesStrong analytical skills to identify performance trends and operational metrics for improvement purposesProven problem-solving skills and ability to make quick decisionsVaried background including clinical labs, marketing, and sales team exposureEffective client relationship management for growth trends and exceeding territory goalsProperly allocate time across the territory with 90% field workExhibit close understanding of territory and current customer needs for precise monthly forecasting by physicianUtilize company resources efficiently for optimal business outcomesMaintain accurate Travel & Expense budget for territoryTake full responsibility for administrative tasks like CRM utilization and weekly reportingAdhere to all business interactions with integrity, compliance with laws and regulations, and accordance with the organization’s policiesWhy Join:Competitive base salary and commission structureExtensive medical, dental, and vision coverage available from Day 1 for employees and their families3% of base salary contributed to employee 401(k) plans automaticallySupport for career development through mentorship, training programs, and internal growth opportunitiesCulture centered on empowerment, innovation, and collaboration where employees' ideas are valued