Security Support Clerk/GCIII

TDEC (The Data Entry Company), a nationally recognized Business Processing Outsourcing Organization (BPO), seeks a Security Support Clerk to support a federal agency in Boyers, PA.*The Security Support Clerk will be on-site to start with the potential to go fully remote* Duties and Responsibilities: Administrative supportAdministrative personnel are responsible for all aspects of the processing of E-QIP request, staffingthe helpdesk, and assisting in the administration of the PIV Card Management Program. Personnelmust have previous access and working knowledge of PIPS and e-QIP systems is required. Personnelmust have working knowledge of e-QIP screening requirements and required materials for OPMTiered-level investigations. E-QIP Program Responsibilities: actions includes the preparation of investigative requests,screening of e-QIP submissions, monitoring E-QIP request throughout the process, creation offiles (hardcopy and electronic), tracking and monitoring of investigative material and otherrequirements that relates to the processing of E-QIP request. Additional responsibilitiesinclude the following: In accordance with OPM's INV 15 (Requesting OPM Personnel Investigations), must fully screen and release/reject no fewer on average than 25 E-QIP cases per day completeness and accuracy; Must possess the ability to identify discrepancies and missing information from investigative forms (e-QIP Standard Forms 85, 85P, 86, Standard Form 306, various investigative releases). No more than .05% of cases processed returned from second review or scheduling as unacceptable; Successfully communicate via email, telephone and/or fax to personnel being processed for investigation to address incomplete or discrepant information and the scheduling of investigations. Assist with the processing and handling of case material receipts to include matching the receipts with the appropriate case and tracking unassigned piece 100% ID documentation verification for all submitted material or refer to Security Officer of any questionable or concerns upon identification; Helpdesk Responsibilities: Represent OPM in a favorable and professional manner with no more than 2 complaints being received monthly from customers Provide assistance to applicants when accessing e-QIP and completing the e-QIP forms and process; Assist individuals with setting up appointments at the Boyers PIV site. Benefits Wages & Fringe Benefits Health & Welfare Benefits Paid Time Off and Holiday Pay Aetna Health Insurance Dental, Vision, and Life Insurance Direct Deposit and Wisely Pay available Generous 401(k) program Legal Shield and Identity Theft Protection TDEC is an Equal Opportunity Employer / Veteran / Disabled. #J-18808-Ljbffr TDEC