Self-Pay Patient Account Representative

Position: Self-Pay Patient Account Representative

Location: Fort Myers, FL

Job Id: 2649

# of Openings: 1

Physicians’ Primary Care of Southwest Florida is a premier physician-owned and managed primary care practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Self-Pay Patient Account Representative to join our Administration team in Fort Myers.

Sample of Duties:

• Provides excellent customer service to both our internal and external customers.
• Handles calls and correspondence from patients and insurance companies as they relate to self-pay accounts. Provides prompt resolution to questions or concerns.
• Identifies on a daily basis all delinquent accounts and pursue accounts as described in written policies and procedures.
• Makes recommendations concerning patient accounts to be written off or turned over for collection.
• Monitors work status and maintains productivity within MGMA standards for Patient Account Representatives.
• Maintains the strictest confidentiality and adheres to all HIPAA guidelines and regulations.

Position Requirements:

• Two years of experience working in a high volume medical office environment
• Great attention to detail and data entry accuracy
• Ability to handle all interactions in a professional, friendly and enthusiastic manner
• Excellent and professional customer service skills
• Knowledge of methods and procedures of health data systems

PPC Offers:

• Over 30 years of serving our Southwest Florida community
• Ability to advance and grow within our organization
• Health, dental, vision, disability and life insurances
• 401(k) with company match
• Free financial advising
• Paid Time Off (PTO)
• Paid holidays
• Reimbursement for position required certifications and/or license
• Employee Assistance Program (EAP)
• Employee Resource Assistance Program (ERAP)
• Discounted legal and document services
• Employee appreciation events and gifts