Concierge | Pay: $18.00 -$20 hourly + plus bonus

ConciergePay: $18.00 -$20 hourly plus bonusProperty Location: ChicagoCompany DescriptionVILLAGE GREENBuild your career with Village Green!Since 1919, Village Green has built its success around one simple belief: our people make the difference. Our people-first culture has contributed to workplace recognition, including Great Place to Work, Top Workplaces, and Best Workplaces in Multifamily designations. We invest in our associates by providing the training, resources, and opportunities they need to grow and succeed.We are seeking an enthusiastic and service-driven Concierge who takes pride in creating an outstanding resident experience. In this highly visible role, you will be a welcoming presence in the community and help deliver the level of hospitality and service our residents expect.If you enjoy helping others, creating positive experiences, and being part of a team where you can grow your career, Village Green could be the right place for you.Pay: $18.00 -$20 hourly plus bonusSchedule: A mix of first and second shifts, including weekends, based on community needs.Job DescriptionWe are looking for an outgoing, service-oriented Concierge who enjoys creating a welcoming experience for residents and guests. As one of the first people residents, visitors, prospects, and vendors meet, the Concierge plays an important role in delivering exceptional customer service and supporting the apartment community's day-to-day needs.Key responsibilities include assisting residents with questions and requests, coordinating service needs, communicating with the management office, and helping with leasing activities as needed. When the leasing office is closed, the Concierge may answer leasing calls, provide information about available apartments and the community, and conduct tours for prospective residents.The ideal candidate is friendly, professional, enthusiastic, and comfortable working in a fast-paced, customer-focused environment. The schedule includes a mix of first and second shifts, including weekends, based on community needs.QualificationsEssential Job Functions and ResponsibilitiesWelcomes residents and guests in a courteous and friendly manner as they enter the buildingCommunicates to the residents regularly via resident newsletters and social mediaBecome familiar and provide recommendations to residents on community attractions and local amenities when requested.Participates in event marketingProvides brochures, floor plans and other collateral to clientsCompletes guest cards, provides mini-tours and acts on leasing behalf during off-hoursRetrieves packages for residentsProvides refreshments to residents and guestsMaintains Concierge BinderKeeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layoutMaintains a clean and orderly front desk, lobby area, and storage closets where applicablePrepares incident reports and correlating documentationAdheres to established policies related to fair housingCommunicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional mannerMaintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contactsRequirementsMust have minimum one year of college, social media skills, customer service, and writing skillsMust have the availability to work a flexible schedule any day of the weekStrong organizational and time management skillsAbility to communicate effectively both verbally and writtenAbility to resolve minor problems while maintaining a friendly and professional mannerMust be team-orientedAdditional InformationWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests and physicals are required. Background checks are also required before employment begins.We offer an outstanding benefits package including... 401K, with a match!!! Medical Dental Vision Bonus program