Software Implementation Specialist

Hospitals today are under greater pressure to optimize health performance than ever before and balancing patients’ physical health with hospitals’ financial health is stressing the system. Ascendco Health is an emerging health tech company that uses a unique blend of data, software, and analytics to digitally transform the way surgical devices are purchased and managed. Fueled by collaboration and inspired by innovation, we take pride in challenging the status quo with energy that accelerates results and enhances patient safety and surgical efficiency.

Summary of the Role

The Client Success Engineer works at the intersection of software implementation, support, engineering, and education. In this role you will be the go to technical expert on how our software is deployed and used in a fast moving, complex, and critical healthcare environment. You will be instrumental in getting our solution successfully deployed, running smoothly, and continuously improving for our clients. Along the way you’ll create and revise technical content that empowers both our clients and internal teams to help themselves spread and drive maximum value from the Ascendco platform.

Responsibilities

• Work closely with our software engineering team to become an expert in our current software modules and new modules as they are developed
• Help with QA, documentation, and training as new modules are developed, deployed, and operationalized
• Be a central part of the communication feedback loop between the software engineering team, internal subject matter experts, and our clients as our software continues to evolve
• Work with client IT departments to communicate technical and security specifications for how our platform is deployed and supported
• Work closely with our client success managers to help with the technical/IT aspects of implementing our platform for clients
• Protect our software engineer’s time by helping our support team with level 2 / complex support requests
• Build documentation and educational materials for how our software is deployed and used
• Spend approximately 25% of your time traveling to work onsite with other Ascenders at client facilities to help with go lives and operationalizing new modules

Requirements

• Very good communication skills all around
• Strong attention to detail and excellent problem-solving skills with a demonstrated ability to self-motivate and follow through on projects
• Curiosity and excitement that computers and software are a “bicycle of the mind”
• Patience and empathy working with people and technology
• Very effective at prioritizing and managing multiple tasks simultaneously, while maintaining focus and achieving successful outcomes
• Capable of efficiently navigating and adapting to changing priorities and deadlines
• Work remotely and in shared tech space
• Passion for continuous learning and improvement