Lead Case Manager

Lead Case Manager

Coaches, plans, organizes, trains, and approves the case management work in a unit of professionally trained case managers performing social services, formulating, and carrying out difficult social treatment plans, assessing relatives and or sponsors through ORR program or complex specialized services assignments.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plan, train, and coach the case management work of a unit of trained case managers performing difficult or complex casework in such areas as foster care placement, protective services, and ORR program components.
• Assist in the development of community resources for all programs; assist and participate in the development of in-service training and staff development programs,
• May direct and train the work of case managers performing the more routine assignments.
• Review and staff decisions on difficult casework matters involving the casework being performed under direct supervision of the Clinical Supervisor.
• Assist and evaluate the effectiveness of policies and procedures.
• Represent the agency at conferences and address concerns raised by groups relative to assigned areas of responsibility; may represent the agency on matters relating to the service aspects of programs.
• Provide lead case management coaching while maintaining a significantly reduced caseload to provide such coaching and training.
• May direct and prepare research studies and reports.
• Frequently conduct field visits, home inspections, attend meetings and training away from the home office. Depending on assignment, you may conduct visits to out-stationed staff at remote locations.
• Data entry of complex and lengthy narratives into an ORR client complaint database.
• Maintain quick response time to heavy email volume.
• LCM will be the lead intake contact providing after-hours intake services on a schedule basis with other staff.
• Travel to include transportation of children to parents/sponsor on rotation with other positions.
• Perform other duties as requested by the assigned supervisor and our management.

Manages subordinate employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

To perform the job successfully, an individual should demonstrate the following.

• Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Communications- Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Teamwork- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goal and objectives; supports everyone's efforts to succeed.
• Planning/Organizing- Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Judgement- Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representatives of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

3+ years' experience in case management.

Crisis intervention experience.

Training/experience in trauma-focused and/or trauma-informed practices.

Social services experience.

Ability to respond effectively to the most sensitive inquiries or complaints.

Ability to effectively present information and respond to questions from program director, case aids, clients, stakeholders, etc.

Must be at least 21 years of age.

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Master's degree in behavioral sciences, human services, or social services fields; Bachelor's degree plus at least 3 years progressive employment experience that demonstrates supervisory and case management experience; three to five years' experience working in case management within social services or closely related field.

Bilingual in Spanish preferred but not required.

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Comprehend and apply principles of advanced calculus, algebra and advanced statistical theory.

Work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.

Apply logical thinking to a wide range of intellectual and practical problems. Dealing with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Deal with a variety of abstract and concrete variables.

Proficiency in MS Office (Word, Excel, Outlook)

Proficient in the use of standard office equipment.

Directly supervises employees in the Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Supervise, coaches, and mentors staff providing guidance to their work and learning including, when necessary, corrective/disciplinary action in a timely and professional manner.

The noise level in the work environment is usually moderate.

Marsell Benefits:

• Medical
• Dental
• Vision
• 401 (k)
• 401 (k) company matching
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Account
• Life Insurance (Company Paid)
• Voluntary Life Insurance (Employee Paid)
• Employee Assistance Program
• Employee Wellness Day(s)